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  • Numerous organizations across the globe are adding value and efficiency to their enterprise telecom environment. However, few are prepared to support telecom audit results because they lack a clear plan and strategy. This course highlights the most common considerations for telecom audit results and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are auditing telecom security plans, policies, and procedures. However, few can successfully support these telecom security plan audit initiatives because they lack the strategies necessary. This course highlights the most common considerations for telecom security plan audit tasks and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are replacing circuit-switched telecom packet services for frame relay and MPLS due to flexibility, scalability, error identification potential, and reduced costs. However, few are prepared to support packet-switched circuit and service audit initiatives because they lack a clear plan and strategy. This course highlights the most common considerations and features expert guidance for overcoming your packet-switched circuit and service audit obstacles.
  • Numerous organizations across the globe are building catalogs to validate billing and service accuracy. However, few can support invoice-to-contract or invoice-to-tariff audit process initiatives because they lack a clear plan and strategy. This course features the most common considerations, expert guidance, and real-world examples to properly conduct invoice-to-contract and invoice-to-tariff audit processes and overcome your obstacles.
  • Numerous organizations across the globe stand to gain significant benefits from an auditing lifecycle program. However, few are prepared to support these initiatives because they lack a clear plan and strategy. This course explores examples of process improvements and cost savings by reviewing AOTMP®'s recommendations for a successful lifecycle auditing program based on the Efficiency First® Framework. It features the most common considerations, expert tools, and guidance for overcoming your auditing lifecycle obstacles.
  • Numerous organizations across the globe are auditing fixed telecom invoices to uncover billing errors that negatively impact their TEM plans. However, few are prepared to perform these initiatives because they lack a clear plan and strategy. This course demonstrates how to optimally audit invoices for fixed voice and data telecom services. It features the most common considerations, expert guidance, and successful strategies for overcoming your obstacles.
  • The General Data Protection Regulation, or GDPR, is a set of rules designed to give European Union (EU) citizens more control over their personal data. Compliance with the GDPR is not restricted to organizations with physical locations in the EU; any organization that collects or processes EU citizens’ personal data is subject to the same requirements and penalties as EU-based companies. This course reviews key privacy and data regulation requirements of the GDPR, provides four tests that organizations can use to determine if they must comply, and discusses penalties and fines that may follow noncompliance.
  • As enterprises search for network solutions to reduce costs, increase bandwidth, and improve security, many are choosing to implement SD-WAN. This course provides a plan for implementation, including pre- and post-implementation tasks and activities, that will assist the enterprise with network migration.
  • Numerous organizations across the globe are correcting telecom invoice errors to obtain credits for carrier overcharges. However, few are prepared to support these telecom billing correction initiatives because they lack a clear plan and strategy. This course highlights the most common considerations for telecom billing correction and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are considering a BYOD mobile policy implementation. Enterprises go into the engagement seeking a seamless, pain-free process, but this often ends up not the case. However, with proper planning and clear expectations, a BYOD mobile policy implementation can be a successful endeavor. This course highlights the most common mistakes made during a BYOD implementation and features expert guidance for overcoming the obstacles.
  • Numerous organizations across the globe are developing a Telecom Expense Management (TEM) plan. However, few are prepared to perform these TEM plan development initiatives because they lack a clear plan and strategy. This course demonstrates how to optimally perform TEM plan development. It features the most common considerations, expert guidance, and successful strategies for overcoming your obstacles.
  • With the exponential growth in cloud utilization, it is imperative for an enterprise’s telecom team to understand the key components of cloud architecture. There are multiple levels of functionality, potential cost and infrastructure support that need to be evaluated at an operational level to determine what cloud solution makes the most sense for each enterprise. As enterprise adopters focus on scalability, security and unification, solid knowledge of the various areas of cloud architecture can ensure that a telecom team will provide the best recommendation for their enterprise cloud solution. This understanding of implementation needs, both business related and technical, can give a telecom team confidence in their ability to support their customers, as well as their internal and external business partners.
  • This course will provide knowledge into the remote technologies of telecom. It will cover challenges of remote technologies and mitigations to those challenges. It will give an overview of each technology and the best practices for securing those technologies.
  • Vendor Focus Areas are target categories that define the nature of the business relationship between vendors and enterprises; performance in each focus area influences performance within a fixed and mobile telecom environment and across the business served by the environment.
  • Governance is one of thirty Core Telecom Management Activities defined in the Efficiency First® Framework.  This course shares best practices aligned with Efficiency First® Framework principles.
  • Enterprise Focus Areas define the scope of elements examined and evaluated against 30 core telecom management activities.  Understanding how each Focus Area is evaluated and understanding factors that drive alignment of each Focus Area to Efficiency First® Framework principles allows adopters interpret and improve efficiency results.
  • Adopting the principles of the Efficiency® First Framework requires understanding of the approach stages, preparation of the organization for adoption, and a strategy to execute the plan. This course establishes the foundation of understanding required prior to starting the adoption journey.
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