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  • Nearly one-third of organizations indicate that one of their top challenges in establishing a Telecom Expense Management (TEM) program is creating a business justification. This course provides an overview of telecom expense management, answers questions when one needs to justify the need for TEM and provides clear instructions on how to write a business case for a TEM program.
  • In order to gain organizational buy-in to create an ongoing audit program, you will need to prepare a compelling business case. This course helps participants understand what such a business case should contain. In this course, not only will they learn all the components of a requirement assessment and business case, they will also be presented with a full scenario of an organization building a business case for real-world context.
  • An organization’s telecom options increase every day. From landlines or mobile calls to online forums or chat bots, options are multiplying—and each option provides its own opportunity for inefficiency. These pain points often keep telecom managers busy solving problems that did not exist with the previous solution. With a focus on “best practices,” this course shows the learner how to recognize, and overcome, the pain points which afflict their organization.
  • Numerous organizations across the globe are adding value and efficiency to their enterprise telecom environment. However, few are prepared to support telecom audit results because they lack a clear plan and strategy. This course highlights the most common considerations for telecom audit results and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are auditing telecom security plans, policies, and procedures. However, few can successfully support these telecom security plan audit initiatives because they lack the strategies necessary. This course highlights the most common considerations for telecom security plan audit tasks and features expert guidance for overcoming your obstacles.
  • Numerous organizations across the globe are replacing circuit-switched telecom packet services for frame relay and MPLS due to flexibility, scalability, error identification potential, and reduced costs. However, few are prepared to support packet-switched circuit and service audit initiatives because they lack a clear plan and strategy. This course highlights the most common considerations and features expert guidance for overcoming your packet-switched circuit and service audit obstacles.
  • Numerous organizations across the globe are building catalogs to validate billing and service accuracy. However, few can support invoice-to-contract or invoice-to-tariff audit process initiatives because they lack a clear plan and strategy. This course features the most common considerations, expert guidance, and real-world examples to properly conduct invoice-to-contract and invoice-to-tariff audit processes and overcome your obstacles.
  • Auditing mobile telecom invoices may uncover billing errors that negatively impact the enterprise mobility management plan. This course uses sample invoices to show the learner what components to expect in their mobile invoices and demonstrate the process of auditing these documents.
  • Numerous organizations across the globe stand to gain significant benefits from an auditing lifecycle program. However, few are prepared to support these initiatives because they lack a clear plan and strategy. This course explores examples of process improvements and cost savings by reviewing AOTMP®'s recommendations for a successful lifecycle auditing program based on the Efficiency First® Framework. It features the most common considerations, expert tools, and guidance for overcoming your auditing lifecycle obstacles.
  • Numerous organizations across the globe are auditing fixed telecom invoices to uncover billing errors that negatively impact their TEM plans. However, few are prepared to perform these initiatives because they lack a clear plan and strategy. This course demonstrates how to optimally audit invoices for fixed voice and data telecom services. It features the most common considerations, expert guidance, and successful strategies for overcoming your obstacles.
  • Unlike other regions of the world, the United States does not have a single set of data privacy regulations. Instead, multiple laws focus on data privacy and the expectation is that companies will know which ones govern their industry. This lesson provides learners with a better understanding of the regulations which should guide their decision-making processes. Course topics include Privacy Shield, HIPAA, the Electronic Communications Privacy Act, and the California Consumer Privacy Act.
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