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These on-demand training courses are a great to close knowledge gaps.

Courses Overview

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  • Foundation
  • Cloud/IT, Mobility, Telecom

(ADP) Understanding US Data Privacy Laws

Upon completing this course, you will have learned how to: – Recognize personally identifiable information – Describe the benefits of the Privacy Shield – Explain the protections that HIPAA provides – List the various components of the Electronic Communications Privacy Act – Describe the purview of the National Institute of Standards and Technology – Summarize the expanded rights the California Consumer Privacy Act provides Californians
  • Intermediate
  • Telecom

(AFI) Auditing Fixed Telecom Invoices

Upon completing this course, you will have learned how to: – Identify materials required for voice and data – Understand common billing errors for voice and data – Define the auditing process for both voice services and data services
  • Foundation
  • Telecom

(ALT) Auditing Lifecycle and Tools

Upon completing this course, you will have learned how to: – Recognize the organizational benefits of auditing – Recall examples of process improvement and cost savings – Identify steps in a successful audit lifecycle
  • Intermediate
  • Mobility

(AMI) Auditing Mobile Telecom Invoices

Upon completing this course, you will have learned how to: – Identify mobile environments and billing components – Understand the process for auditing a mobile environment – Audit a mobile environment
  • Foundation
  • Telecom

(AMN) Auditing Materials

Upon completing this course, you will have learned how to: – Define the materials required for invoice-to-contract or invoice-to-tariff audits – Understand how to read the required documents
  • Foundation
  • Telecom

(APS) Auditing Packet Switched Circuits and Services

Upon completing this course, you will have learned how to: – Identify components of packet switched circuits within your organization – Secure resource documents to complete an inventory – Use invoices and contracts to confirm accuracy in billing – Identify cost reduction opportunities
  • Intermediate
  • Telecom

(ASP) Auditing an Enterprise Telecom Security Plan

Upon completing this course, you will have learned how to: – Define the phases in auditing the security plan to ensure compliance – Learn the steps to resolve security plan non-compliance – Describe how each dispute management process affects security plans – Learn how to apply telecom security best practices
  • Intermediate
  • Telecom

(ATA) After The Audit

Upon completing this course, you will have learned how to: – Understand how to interpret audit results – Define the potential benefits found in an audit – Differentiate between opportunities for savings and recovering overpayment – Create a dispute management process – Use KPIs to Validate an auditing program
  • Foundation
  • Telecom

(ATP100) Alleviating Telecom Pain Points

Upon completing this course, you will have learned how to: – Identify the technical, customer service, financial, and time telecom pain points and perspectives – Utilize the questions that uncover those pain points – Recognize the customer assurances associated with these pain points – Describe the different responsibilities during a telecom service provider contract lifecycle
  • Foundation
  • Telecom

(BCA100) Building a Business Case for Auditing

Upon completing this course, you will have learned how to: – Define what a business case is – Explain the components of a business case – Identify the steps to build a requirements assessment – Simulate building a business case
  • Foundation
  • Telecom

(BCT100) Building a Business Case for a TEM Program

Upon completing this course, you will have learned how to: – Define TEM – Perform a TEM Program Needs Assessment – Understand the value of TEM – Calculate a TEM Program ROI – Develop a TEM Program Business Case
  • Foundation
  • Cloud/IT, Mobility, Telecom

(BSA) TEM Business Systems & Automation

Upon completion of this course, you will have learned:
  • The roles of multiple business systems in a TEM program
  • Common external data sources and how each supports a TEM program
  • How to effectively evaluate and validate data across multiple systems a TEM program
  • Common areas of automation potential in a TEM program
  • How a RASCI improves business systems integration and data integrity while increasing automation potential for a TEM program
  • Efficiency First® Framework guiding principles supporting TEM business systems and data integrity
  • Foundation
  • Telecom

(CAP) Cost Containment and Cost Avoidance Practices

Upon completing this course, you will have learned how to: – Define cost avoidance and cost containment – Understand how to negotiate optimal contracts – Identify key ways to maximize cost savings – Select technology that meets operation needs at the best pricing – Resolve disputes
  • Foundation
  • Telecom

(CCC) Contract Catalogs & Compliance Validation

Upon completing this course, you will have learned how to: – Describe the Importance of Contract Compliance – Explain the Benefits of Contract Catalog – Interpret Documents in a Contract Catalog – Assess Contract Compliance Adherence
  • Cloud/IT, Mobility, Telecom

(CCP) Understanding the California Consumer Privacy Act

Upon completing this course, you will have learned how to: – Summarize the history of the CCPA and its scope – List the rights that the CCPA provides consumers – Explain an organization’s responsibilities under the CCPA and the penalties for non-compliance – Recognize the differences between the CCPA and the General Data Protection Regulation
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CEA) Center of Excellence: Assessing Current State Status

Upon completing this course, you will have learned how to: – Establish a CoE organizational model baseline – Perform a CoE organizational model gap analysis – Establish an action plan to close gaps
  • Intermediate
  • Telecom

(CEM) Change Management: Executing & Monitoring Change

Upon completing this course, you will have learned how to: – Identify the four phases of change management within the process lifecycle – Explain what occurs within each phase of the process lifecycle – List the five departments that have specific departmental process protocols – Differentiate between the change management strategies for five separate departments
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CET) Center of Excellence: Techniques for Accelerating CoE Status

Upon completing this course, you will have learned how to: – Understand key success factors for building a CoE – Identify factors that accelerate and inhibit CoE development – Implement acceleration techniques in CoE development plan
  • Foundation
  • Telecom

(CHM) Effectively Managing Change

Upon completing this course, you will have learned how to: – List the five catalysts for change in a telecommunications environment – Explain why project planning is necessary for effective change management – Develop a project plan to manage a change within a telecommunications environment – Explain the purpose of each step in the process development life cycle – Identify common processes within different areas of an organization that can help with effective change management
  • Foundation
  • Cloud/IT

(CLM100) Introduction to Cloud Management

Upon completing this course, you will have learned how to: – Describe cloud computing – Define three cloud management models – Define common cloud terminology
  • Foundation
  • Cloud/IT

(CLM101) Basics of Cloud Management

Upon completing this course, you will have learned how to: – Describe the cloud environment – Match cloud management services to enterprise needs – Define cloud provisioning – Explain differences in cloud provisioning models
  • Foundation
  • Cloud/IT

(CLM102) Audit & Optimization for Cloud

Upon completing this course, you will have learned how to: – Describe the optimal cloud environment – Identify the roles and tasks needed for cloud management – Explain the differences between technical and financial auditing
  • Intermediate
  • Cloud/IT

(CLM200) Building a Business Case for a Cloud Project

Upon completing this course, you will have learned how to: – Define a business Case – Explain the difference between capital and operation expenditures – Explain how to write and sell a business case – Explain how to track results for a cloud project implementation
  • Intermediate
  • Cloud/IT

(CLM204) Intermediate Audit & Optimization

Upon completing this course, you will have learned how to: – Summarize the cloud auditing process – Identify different cloud invoice types – Demonstrate how to compare cloud invoice-to-contract charges – Explain the differences in cloud storage and cloud license management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CMC) Center of Excellence: Measuring CoE Status Progress

Upon completing this course, you will have learned how to: – Understand the stages of CoE development – Identify stakeholders to promote and support CoE development – Establish CoE progress reporting templates
  • Foundation
  • Telecom

(CMF) Contract Management Fundamentals

Upon completing this course, you will have learned how to: – Understand important components of telecom contract management – Define the process for validating telecom contracts – Identify steps to manage telecom contracts
  • Foundation
  • Mobility

(CMM) Contract Management: Mobility

Upon completing this course, you will have learned how to: – Understand important components of mobile contract management – Identify steps to manage mobile contracts – Understand the importance of mobile device peripherals – Understand best practices for mobile contracts
  • Foundation
  • Telecom

(CMP) Change Management: Preparation

Upon completing this course, you will have learned how to: – Define change management and its underlying principles – Identify catalysts for change in the telecom environment – Discuss items to take into consideration prior to creating the project plan and process for implementing and managing change
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CO01) Cloud Optimization Primer

Upon completion of this course, you will have learned:

  • What cloud optimization is
  • Why cloud optimization matters and the value it offers
  • Cloud optimization business applications and use cases
  • Considerations for selecting a cloud optimization solution for your organization
  • Ongoing cloud optimization performance considerations
  • Efficiency First® Framework best practices supporting cloud optimization
  • Foundation
  • Cloud/IT, Mobility, Telecom

(COEP01) Center of Excellence Primer

This course, a primer on Telecom, Mobility, and IT Management Center of Excellence (CoE) purpose, principles, and performance, is ideal for all technology management practitioners and leaders. Throughout this course you will learn best practices from subject matter expert Timothy C. Colwell that will help you elevate the business value of technology management for your organization.
  • Foundation
  • Telecom

(CPP) Change Management: Project Planning

Upon completing this course, you will have learned how to: – Identify the process used to create a change project plan – Write the objective of the change project – Recognize the components of the scope of work – Create a draft project plan
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CRB) Center of Excellence: Roles & Responsibilities – Business Practice Owner

Upon completing this course, you will have learned how to: – Identify the role and responsibilities of a CoE Business Practice Owner – Understand the skills, knowledge, and experience required to be a CoE Business Practice Owner – Interpret CoE Business Proactive Owner performance dashboard KPIs
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CRE) Center of Excellence: Roles & Responsibilities – Executive Owner

Upon completing this course, you will have learned how to: – Identify the role and responsibilities of a CoE Executive Owner – Understand the skills, knowledge, and experience required to be a CoE Executive Owner – Interpret CoE Executive Owner performance dashboard KPIs
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CRF) Center of Excellence: Roles & Responsibilities – Financial Practice Owner

Upon completing this course, you will have learned how to: – Identify the role and responsibilities of a CoE Financial Practice Owner – Understand the skills, knowledge, and experience required to be a CoE Financial Practice Owner – Interpret CoE Financial Practice Owner performance dashboard KPIs
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CRO) Center of Excellence: Roles & Responsibilities – Operational Practice Owner

Upon completing this course, you will have learned how to: – Identify the role and responsibilities of a CoE Operational Practice Owner – Understand the skills, knowledge, and experience required to be a CoE Operational Practice Owner – Interpret CoE Operational Practice Owner performance dashboard KPIs
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CRT) Center of Excellence: Roles & Responsibilities – Technical Practice Owner

Upon completing this course, you will have learned how to: – Identify the role and responsibilities of a CoE Technical Practice Owner – Understand the skills, knowledge, and experience required to be a CoE Technical Practice Owner – Interpret CoE Technical Practice Owner performance dashboard KPIs
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CSB) Center of Excellence: Strategy & Business Alignment

Upon completing this course, you will have learned how to: – Understand components of a CoE strategy – Identify opportunities to align a CoE to business objectives – Develop a CoE strategy aligned with business objectives
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CSF) Center of Excellence: Service Delivery Financial Models

Upon completing this course, you will have learned how to: – Identify financial delivery models for a Center of Excellence – Understand benefits and considerations for each financial delivery model – Determine the appropriate financial model for your organization
  • Intermediate
  • Cloud/IT

(CSM) Cloud Security: Mitigation Considerations

Upon completing this course, you will have learned how to: – Identify mitigation procedures to cloud security concerns – Understand best practices to mitigate cloud security concerns – Perform recommended procedures to mitigate cloud security concerns
  • Foundation
  • Cloud/IT

(CSX) Cloud Services: XaaS

Upon completing this course, you will have learned how to: – Understand the common cloud services – Mitigate challenges with cloud services – Use common considerations to select a cloud service – Understand best practices for cloud services
  • Foundation
  • Mobility

(CWS) Calculating Wireless Cost Savings

Upon completing this course, you will have learned how to: – Identify wireless cost savings drivers – Distinguish between chargeback models – Define wireless optimization – Describe standardized metrics
  • Foundation
  • Cloud/IT, Mobility, Telecom

(CX01) Internal Service Delivery Customer Experience (CX) Primer

Upon completion of this course, you will have learned:

  • What customer experience (CX) is
  • How CX supports business, why it matters, and the value it offers
  • CX business applications and use cases
  • Considerations for elevating CX practices for your organization
  • How to measure CX practice performance
  • Efficiency First® Framework best practices supporting service delivery CX
  • Intermediate
  • Telecom

(DIP) Disaster Recovery: Implementation and Post-Incident Management

Upon completing this course, you will have learned how to: – Implement the recovery plan – Identify ways to manage common types of disasters – Create the Disaster Recovery Document Packet – Understand the steps in the post incident management process
  • Foundation
  • Telecom

(DMG) Dispute Management

Upon completing this course, you will have learned how to: – Identify common areas of vendor disputes – Name the “steps” of the dispute management process – Recognize challenges that exist when managing disputes – List best practices for managing disputes
  • Intermediate
  • Cloud/IT, Mobility, Telecom

(DPI) Understanding Data Protection Impact Assessments

Upon completing this course, you will have learned how to: – Explain what a Data Protection Impact Assessment is, and why it’s critical to data privacy compliance – Describe each step required when conducting a DPIA utilizing the AOTMP® DPIA Template – Develop a strategy to mitigate risks uncovered during the DPIA process
  • Foundation
  • Cloud/IT, Mobility, Telecom

(DPL) Data Privacy Laws in 2023

Upon completion of this course, you will have learned:
  • What data privacy is.
  • How US data privacy laws compare to the rest of the world.
  • Which states are enacting new laws in 2023 and the scope of each.
  • What organizations need to do to comply with new data privacy laws.
  • How laws are enforced and penalties for non-compliance.
  • Efficiency First® Framework best practices supporting data privacy compliance.
  • Intermediate
  • Cloud/IT, Mobility, Telecom

(DPO) Appointing a Data Protection Officer

Upon completing this course, you will have learned how to: – Generalize the requirements behind a DPO’s appointment – Summarize the role of the DPO – List the responsibilities of the DPO – Explain how a DPO should be reachable – Summarize the benefits of DPOaaS
  • Foundation
  • Telecom

(DRP1) Building a Disaster Recovery & Business Continuity Plan: Part One

Upon completing this course, you will have learned how to: – Identify types of disasters that have the potential to impact your organization – Utilize different resources to help plan and prepare for disastrous events – Discover the importance of having a disaster relief and business continuity plan in place – Recognize the first three steps in the 10-step process for preparing a disaster recovery and business continuity plan
  • Foundation
  • Telecom

(DRP2) Building a Disaster Recovery & Business Continuity Plan: Part Two

Upon completing this course, you will have learned how to: – Recognize the importance of a disaster recovery and business continuity plan – Recall the first three steps of the 10 step process as discussed in Part One of this course – Describe the remaining seven steps of the 10 step process – Arrange the steps of the 10-step process in the correct order
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EAC) Efficiency First® Framework: Auditing Core Activity

Upon completing this course, you will have learned how to: – Understand and define Asset Inventory Management and Service Inventory Management Core Activities – Understand and define Asset Inventory Management and Service Inventory Management sub-activities – Recite Efficiency First® Framework best practice principles of Asset Inventory Management and Service Inventory Management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EAM) Efficiency First® Framework: Adoption Management Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Adoption Management Core Activity – Understand and define the Adoption Management sub-activities – Recite Efficiency First® Framework best practice principles of Adoption Management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EAS) Efficiency First® Framework: Asset Inventory Management & Service Inventory Management Core Activity

Upon completing this course, you will have learned how to: – Understand and define Asset Inventory Management and Service Inventory Management Core Activities – Understand and define Asset Inventory Management and Service Inventory Management sub-activities – Recite Efficiency First® Framework best practice principles of Asset Inventory Management and Service Inventory Management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EBA) Efficiency First® Framework: Business Analysis Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Business Analysis Core Activity – Understand and define Business Analysis sub-activities – Recite Efficiency First® Framework best practice principles of Business Analysis
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EBF) Efficiency First® Framework: Budgeting & Forecasting Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Budgeting & Forecasting Core Activity – Understand and define Budgeting & Forecasting sub-activities – List Efficiently First® Framework best practice principles of Budgeting & Forecasting
  • Foundation
  • Telecom

(ECC) 4-1-1 About 9-1-1

Upon completing this course, you will have learned how to: – Outline the history of 9-1-1 – Describe the strengths and limitations associated with the various iterations of 9-1-1 – Explain the key pieces of legislation that currently govern 9-1-1
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ECM) Efficiency First® Framework: Contract Management Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Contract Management Core Activity – Understand and define the Contract Management sub-activities – List Efficiency First® Framework best practice principles of Contract Management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EDR) Efficiency First® Framework: Disaster Recovery Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Disaster Recovery Core Activity – Understand and define the Disaster Recovery sub-activities – Recite Efficiency First® Framework best practice principles of Disaster Recovery
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EEA) Efficiency First® Framework: Enterprise Adoption

Upon completing this course, you will have learned how to: – Understand adoption approach stages and definitions – Prepare the organization for adoption – Understand the considerations for adoption strategy
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EEF) Efficiency First® Framework: Enterprise Focus Areas

Upon completing this course, you will have learned how to: – Identify the scope of Enterprise Focus Areas defined in the Efficiency First® Framework – Define the relationship of Enterprise Focus Areas to Core Telecom Management Activities – Understand how each Enterprise Focus Area is evaluated for alignment with Efficiency First® Framework principles – Take steps for closing alignment gaps
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EEM) Efficiency First® Framework: Exception Management Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Exception Management Core Activity – Understand and define Exception Management sub-activities – List Efficiency First® Framework best practice principles of Exception Management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EER) Efficiency First® Framework: Efficiency Ratings

Upon completing this course, you will have learned how to: – Identify the scope of Efficiency Ratings defined in the Efficiency First® Framework – Define the relationship of Efficiency Ratings to the Performance Index – Understand how Efficiency Ratings illustrate alignment with Efficiency First® Framework principles
  • Foundation
  • Mobility, Telecom

(EFB) Efficiency First® Framework: Business Focus Areas

Upon completing this course, you will have learned how to: – Identify the scope of Business Focus Areas in the Telecom Management Ecosystem – Define the relationship of Business Focus Areas to the Fixed & Mobile Telcom Environment – Understand how each Business Focus Area is evaluated for alignment with Efficiency First® Framework principles – Take steps for closing alignment gaps
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EFC) Efficiency First® Framework: Change Control Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Change Control Core Activity – Understand and define Change Control sub-activities – Recite Efficiency First® Framework best practice principles of Change Control
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EFO) Efficiency First® Framework: Overview

Upon completing this course, you will have learned how to: – Articulate the AOTMP® position regarding TEM/WMM programs as they stand today – Identify the 7 stakeholder groups of the Efficiency First® Framework – Recognize focus areas and telecom management activities – Label the key drivers of the Efficiency First® Performance Index rating
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EFP) Efficiency First® Framework: How to Interpret Performance

Upon completing this course, you will have learned how to: – Identify seven Efficiency First® Framework Performance Measurements – Interpret the benefit and value of the Efficiency First® Framework Performance Measurements – Interpret KPIs, Ratings, and the Performance Index and understand drivers that change measurement -values
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EFR) Efficiency First® Framework: Reporting Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Reporting Core Activity – Understand and define Reporting sub-activities – Recite Efficiency First® Framework best practice principles of Reporting
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EFS) Efficiency First® Framework: Security Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Security Core Activity – Understand and define Security sub-activities – Recite Efficiency First® Framework best practice principles of Security
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EGC) Efficiency First® Framework: Governance Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Governance Core Activity – Understand and define Governance sub-activities – Recite Efficiency First® Framework best practice principles of Governance
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EHD) Efficiency First® Framework: Help Desk Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Help Desk Core Activity – Understand and define Help Desk sub-activities – List Efficiency First® Framework best practice principles related to the Help Desk
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EIP) Efficiency First® Framework: Invoice Processing Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Invoice Processing Core Activity – Understand and define the Invoice Processing sub-activities – List Efficiency First® Framework best practice principles of Invoice Processing
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EKP) Efficiency First® Framework: KPI Measurement and Performance Scoring Core Activities

Upon completing this course, you will have learned how to: – Understand and define the KPI Measurement and Performance Scoring Core Activity – Understand and define KPI Measurement and Performance Scoring sub-activities – Recite Efficiency First® Framework best practice principles of KPI Measurement and Performance Scoring
  • Foundation
  • Mobility

(EMD) Efficiency First® Framework: Mobile Management Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Mobile Application, Content, and Device Management Core Activities – Understand and define Mobile Application, Content, and Device Management sub-activities – Recite Efficiency First® Framework best practice principles of Mobile Application, Content, and Device Management
  • Foundation
  • Mobility

(EMM101) Enterprise Mobility Management: The Basics

Upon completing this course, you will have learned how to: – Provide a foundation for understanding the scope, definitions, background, and considerations for enterprise mobility management – Understand definitions for Enterprise Mobility Management (EMM) – Follow best practices for EMM – Understand the systems and services that support mobility EMM – Evaluate considerations for EMM
  • Foundation
  • Cloud/IT, Mobility, Telecom

(END) Efficiency First® Framework: Network Design Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Network Design Core Activity – Understand and define Network Design sub-activities – Recite Efficiency First® Framework best practice principles of Network Design
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EOC) Efficiency First® Framework: Optimization Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Optimization Core Activity – Understand and define Optimization sub-activities – List Efficiently First® Framework best practice principles of Optimization
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EPC) Efficiency First® Framework: Policy Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Policy Core Activity – Understand and define Policy sub-activities – List Efficiency First Framework best practice principles of Policy
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EPM) Efficiency First® Framework: Project Management Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Project Management Core Activity – Understand and define Project Management sub-activities – Recite Efficiency First Framework best practice principles of Project Management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ERC) Efficiency First® Framework: Regulatory Compliance Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Regulatory Compliance Core Activity – Understand and define Regulatory Compliance sub-activities – Recite Efficiency First Framework best practice principles of Regulatory Compliance
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ERM) Efficiency First® Framework: Risk Management Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Risk Management Core Activity – Understand and define Risk Management sub-activities – Recite Efficiency First Framework best practice principles of Risk Management
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ESC) Efficiency First® Framework: Strategy Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Strategy Core Activity – Understand and define Strategy sub-activities – Recite Efficiency First Framework best practice principles of Strategy
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ESD) Efficiency First® Framework: Service Delivery Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Service Delivery Core Activity – Understand and define Service Delivery sub-activities – Recite Efficiency First Framework best practice principles of Service Delivery
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ESO) Efficiency First® Framework: Service Ordering Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Service Ordering Core Activity – Understand and define Service Ordering sub-activities – Recite Efficiency First Framework best practice principles of Service Ordering
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ESP) Efficiency First® Framework: Sourcing & Procurement Core Activity

Upon completing this course, you will have learned how to: – Understand and define the Sourcing & Procurement Core Activity – Understand and define Sourcing & Procurement sub-activities – Recite Efficiency First Framework best practice principles of Sourcing & Procurement
  • Foundation
  • Cloud/IT, Mobility, Telecom

(ETD) Efficiency First® Framework: Terms & Definitions

Upon completing this course, you will have learned how to: – Match the Efficiency First Framework terms with their definitions – Recognize the 7 Stakeholder Groups, 10 Focus Areas, and 30 Core Telecom Management Activities – Identify the definitions of the Efficiency First Framework Performance Measurements
  • Foundation
  • Telecom

(ETV) Evaluating Telecom Vendors

Upon completing this course, you will have learned how to: – Identify why it’s important to evaluate vendor RFP responses against your established criteria – Articulate the type of information you should expect to receive from the open-ended vendor questions in your RFP – Using the information contained in this e-learning as well as the 2 previous courses, identify components of a vendor scorecard
  • Foundation
  • Cloud/IT, Mobility, Telecom

(EVF) Efficiency First® Framework: Vendor Focus Areas

Upon completing this course, you will have learned how to: – Identify the scope of Vendor Focus Areas in the Telecom Management Ecosystem – Define the relationship of Vendor Focus Areas to the Efficiency First® Framework – Understand how each Vendor Focus Area is evaluated for alignment with Efficiency First® Framework principles – Take steps for closing alignment gaps
  • Foundation
  • Cloud/IT, Mobility, Telecom

(GDP) Introduction to GDPR

Upon completing this course, you will have learned how to: – Understand the General Data Protection Regulation or GDPR, its requirements and its penalties – Recognize the effects of the GDPR on enterprise and vendor environments – Demonstrate GDPR comprehension through real-world scenarios
  • Intermediate
  • Telecom

(HAI) How to Audit an EMEA Invoice

Upon completing this course, you will have learned how to: – Recognize different aspects of the EMEA telecom structure, including roaming regulations and net neutrality – Identify the main sections of an EMEA invoice – List the proper steps to perform an audit with an EMEA invoice – Distinguish between the steps needed to perform an audit with an EMEA invoice with the steps needed to perform an audit with a US invoice – Describe the differences between types of auditing support materials
  • Foundation
  • Cloud/IT, Mobility, Telecom

(HDF) Help Desk Fundamentals

Upon completing this course, you will have learned how to: – Understand best practices for managing Help Desk tickets/incidents – Understand the best practices for building FAQ/self-help systems – Implement reporting processes and first call resolution/QA/QC best practices – Identify common telecom Help Desk challenges and mitigate them
  • Foundation
  • Telecom

(HWS) Hybrid WAN and SD-WAN: Determining Your Network Solution

Upon completing this course, you will have learned how to: – Define hybrid WAN and SD-WAN – Understand benefits and considerations for using hybrid WAN and SD-WAN – Evaluate the current network environment, assess future networking needs, and strategize for your pre-implementation process – Understand the considerations and best practices for deciding on a network solution
  • Foundation
  • Mobility

(IBP100) Preparing for a Bring Your Own Device Program

Upon completing this course, you will have learned how to: – Identify the phases of preparing for a BYOD program – Articulate the role of a planning team – Identify the scope of a BYOD program – Recall the necessary components for a BYOD program policy
  • Foundation
  • Telecom

(ICS) Developing a Telecom Service Inventory

Upon completing this course, you will have learned how to: – The definition of the word inventory in relation to telecom services management – How to develop a telecom services inventory – How to create telecom service invoice, detail (cost), and contract catalogs – How to maintain a current telecom service inventory
  • Foundation
  • Telecom

(IDA) Invoice Inventory Best Practices for Data Accuracy

Upon completing this course, you will have learned how to: – Define the data types used in your environment – Evaluate your workflow procedures and understand why poor workflow processes pollute your data – Establish an exception identification and reporting plan
  • Foundation
  • Cloud/IT, Mobility, Telecom

(IDP) Introduction to Data Privacy

Upon completing this course, you will have learned how to: – Explain the difference between data privacy and data security – Understand the telecom, mobility, and IT management consequences that result from not following appropriate data privacy practices – Recognize the data privacy laws active in the Americas, EMEA (Europe, Middle East, & Africa) and Asia Pacific – Describe the role of a Data Protection Officer (DPO) and their impact on data privacy compliance in your technology management environment
  • Foundation
  • Mobility

(IMC) iOS Mobility Security Considerations

Upon completing this course, you will have learned how to: – Understand security features of iOS mobility – Understand risks and considerations for mitigation – Understand standardized device benefits – Understand MDM security – Define considerations for an iOS Mobility policy – Follow best practices for iOS security
  • Foundation
  • Telecom

(IMS) IP Multimedia Subsystem: The Next Generation Network

Upon completing this course, you will have learned how to: – Identify international differences in telecom network operations – Outline structuring an international telecom management team – Identify international technology standards – Implement international telecom policies

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