Colwell

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Ask the Telecom Pro: SLAs

2018-02-21T15:50:04+00:00 December 5th, 2017|Categories: Ask The Telecom Pro|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q:  What is the difference between catastrophic and chronic SLA events? A:  Carriers and other vendors have different terms to describe service level agreement conditions.  Most commonly, a catastrophic SLA event is one where all or a majority of [...]

Telecom Policy: Limiter or Enabler?

2017-11-28T11:32:04+00:00 July 1st, 2017|Categories: Perspective, Policy, Telecom Management Industry|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Telecom Policy:  Limiter or Enabler? There are two aspects of every telecom policy. The first addresses an organization’s philosophy and approach to service enablement and the second addresses rules for users.  Each aspect is equally important for guiding an organization’s delivery and consumption [...]

Understanding the Telecom Management Ecosystem – Part 1

2017-06-01T11:34:48+00:00 May 31st, 2017|Categories: Telecom Management Industry|Tags: , , , |

Understanding the Telecom Management Ecosystem Part 1: The Value of Vendors (And Not Just Those Doing TEM / WMM) Chances are, enterprises and vendors alike have at least heard of the Telecom Management Ecosystem. But what it is and why it matters may not be clear. Over the coming weeks, this series of articles [...]

Ask the Telecom Pro | 5G | ILEC Detariffing

2017-08-31T10:56:16+00:00 May 15th, 2017|Categories: Ask The Telecom Pro|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Charge Disputes | Customer Service Records (CSRs) Q:  What are the benefits of 5G? A: 5G wireless standards are still being defined, but the benefits that have been outlined include low latency (<1ms), up to 10 gigabit speeds, 1,000 times [...]

Who Is Accountable for Telecom Management Results?

2017-05-23T10:44:07+00:00 May 1st, 2017|Categories: Telecom Management Industry|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Who Is Accountable for Telecom Management Results? The single greatest inhibitor to optimal enterprise telecom management performance is the lack of established accountability for performance results; a single accountability owner for all telecom management results is required. Challenging this goal are work group [...]

Ask the Telecom Pro | Carrier Commitments | Quarterly Business Reviews

2017-08-31T10:56:37+00:00 April 3rd, 2017|Categories: Ask The Telecom Pro|Tags: , , , , , , |

  Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Carrier Commitments | Quarterly Business Reviews (QBRs) Q: My carrier’s account team is not meeting their commitments. I have escalated and the results are the same. What can I do? A: When you have exhausted [...]

Take My Vendor… Please

2017-08-09T14:03:34+00:00 March 22nd, 2017|Categories: Vendor Relations|Tags: , , , , , |

Take My Vendor... Please Henny Youngman’s most famous one-liner, “Take my wife…please,” makes me chuckle every time I hear it. It’s the classic redirect. Initially, you believe it’s the start of a charming anecdote or perhaps an accolade endearing her to the audience and then it turns into a desperate plea to actually take [...]

Tangoe Delisted from NASDAQ

2017-06-01T13:04:16+00:00 March 22nd, 2017|Categories: TEM|Tags: , , , , , |

Tangoe Delisted from NASDAQ AOTMP’s Colwell Advises Clients to ‘Keep Tabs on This Development’ As expected, Tangoe has been delisted from the NASDAQ exchange and moved over to the Pink Sheets over-the-counter market. The TEM provider had been telling the Securities and Exchange Commission it would not be able to meet reporting mandates by [...]

What Should Enterprises Expect From the Windstream-EarthLink Merger?

2017-06-01T14:44:42+00:00 March 8th, 2017|Categories: Telecom Management Industry|Tags: , , , |

Q&A: What Should Enterprises Expect From the Windstream-EarthLink Merger? Now that Windstream has completed its $1.1 billion purchase of EarthLink, many an organization relying on one or the other’s services will want some guidance on how to proceed. Protecting network costs and arrangements is paramount, as is understanding the new capabilities supported by merging [...]

Ask the Telecom Pro | BYOD Call Records | Property Tax Allotment

2017-12-15T16:52:51+00:00 February 28th, 2017|Categories: Ask The Telecom Pro|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro BYOD Call Records| Property Tax Allotment Q: Can I obtain call records from carriers for my BYOD mobile users? A: While employers with BYOD users may require users to submit call records to prove expense reports are for valid business [...]