Colwell

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Tangoe Dances With Takeover Bids

2017-06-01T15:59:39+00:00Categories: Telecom Management Industry, TEM|Tags: , , , , , , , |

Tangoe Dances With Takeover Bids Enterprises using Tangoe’s TEM and IT lifecycle management platforms likely have questions as the vendor considers some big changes. Indeed, Tangoe soon may vote to approve acquisition proposals from institutional investors Marlin Management Company, and Clearlake Capital Group and Vector Capital Management. Clearlake and Vector submitted a joint bid; [...]

Voicemail Is Dying – What’s Next?

2018-02-21T15:23:46+00:00Categories: Perspective|Tags: , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Voicemail Is Dying – What’s Next? Several large financial institutions are eliminating voicemail and many companies are poised to follow. The motivations for this action range from cost-cutting to strategic transformation of business communications. Eliminating unused and redundant services, systems and applications is a standard [...]

The State of IP-Phone Satisfaction

2018-02-21T15:26:51+00:00Categories: Perspective|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP The State of IP-Phone Satisfaction According to a recent AOTMP research study, enterprises report a 9% increase in satisfaction with IP-based phone equipment over the past 24 months. While the increase is positive, overall satisfaction is 7.8 on a 10-point scale, hovering in the [...]

Rethink Telecom Service Optimization

2017-03-02T12:17:44+00:00Categories: Optimization|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Rethink Telecom Service Optimization Right-sizing network capacity, adjusting mobile plans and negotiating more cost effective rates with carriers and service providers are the typical telecom service optimization tactics employed by organizations, telecom expense management (TEM) vendors and wireless mobility management (WMM) vendors. Quantity and [...]

Focus on Business Needs to Improve Sourcing Results

2018-02-21T15:49:13+00:00Categories: Perspective|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Focus on Business Needs to Improve Sourcing Results AOTMP research indicates that enterprises spend only 18% of their time in a vendor sourcing event gathering internal business requirements and 13% of their time negotiating contract terms, conditions and pricing. Combined, this effort equates [...]

Ask the Telecom Pro | Apple DEP and MDM | Wireline Carrier Service Plans

2018-02-21T15:04:54+00:00Categories: Ask The Telecom Pro|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Apple DEP and MDM | Wireline Carrier Service Plans Q: Does Apple’s DEP replace MDM technology? A: No. Apple’s Device Enrollment Plan (DEP) helps organizations deploy corporate-owned Apple devices. It offers touchless configuration and set-up to organization specifications and [...]

The Myth of the Telecom Underground

2017-01-21T12:32:10+00:00Categories: Telecom Management Industry|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP The Myth of the Telecom Underground Telecom management practices have long been the service delivery arm of the business charged with defining, maintaining and controlling the network, services and costs. Historically, the business and business users consumed approved services; and the ramifications of [...]

Ask The Telecom Pro – MMS, EMM, Free TEM Services by Carriers

2017-08-31T10:58:16+00:00Categories: Ask The Telecom Pro, TEM|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Difference Between MMS and EMM | Carrier Free TEM Services Q: What’s the difference between MMS and EMM? A: MMS is an acronym for Managed Mobility Services and EMM is an acronym for Enterprise Mobility Management. Commonly, EMM refers [...]

Does Telecom Management Really Matter?

2017-06-08T08:05:08+00:00Categories: Telecom Management Industry|Tags: , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Does Telecom Management Really Matter? Telecom management means different things to different people. Some believe telecom management is a cost or expense management practice. Others view telecom management as having a technical or break-fix concern. Some even view telecom management as the narrow [...]

The Telecom Management Outsourcing, Co-Sourcing or Insourcing Decision

2017-01-21T12:32:11+00:00Categories: TEM, Vendor Relations|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP The Telecom Management Outsourcing, Co-Sourcing or Insourcing Decision Is outsourced telecom management the answer? Organizations exploring TEM, MMS, EMM and other categories of telecom management vendors often start by assembling teams to identify and prioritize desired solution features and functions. Then, vendors are identified [...]