Colwell

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What Should Enterprises Expect From the Windstream-EarthLink Merger?

2017-06-01T14:44:42+00:00 March 8th, 2017|Categories: Telecom Management Industry|Tags: , , , |

Q&A: What Should Enterprises Expect From the Windstream-EarthLink Merger? Now that Windstream has completed its $1.1 billion purchase of EarthLink, many an organization relying on one or the other’s services will want some guidance on how to proceed. Protecting network costs and arrangements is paramount, as is understanding the new capabilities supported by merging [...]

Ask the Telecom Pro | BYOD Call Records | Property Tax Allotment

2017-12-15T16:52:51+00:00 February 28th, 2017|Categories: Ask The Telecom Pro|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro BYOD Call Records| Property Tax Allotment Q: Can I obtain call records from carriers for my BYOD mobile users? A: While employers with BYOD users may require users to submit call records to prove expense reports are for valid business [...]

Tangoe Dances With Takeover Bids

2017-06-01T15:59:39+00:00 February 22nd, 2017|Categories: Telecom Management Industry, TEM|Tags: , , , , , , , , |

Tangoe Dances With Takeover Bids Enterprises using Tangoe’s TEM and IT lifecycle management platforms likely have questions as the vendor considers some big changes. Indeed, Tangoe soon may vote to approve acquisition proposals from institutional investors Marlin Management Company, and Clearlake Capital Group and Vector Capital Management. Clearlake and Vector submitted a joint bid; [...]

Voicemail Is Dying – What’s Next?

2017-06-08T08:06:42+00:00 February 15th, 2017|Categories: Voicemail|Tags: , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Voicemail Is Dying – What’s Next? Several large financial institutions are eliminating voicemail and many companies are poised to follow. The motivations for this action range from cost-cutting to strategic transformation of business communications. Eliminating unused and redundant services, systems and applications is a standard [...]

The State of IP-Phone Satisfaction

2017-03-02T12:14:29+00:00 January 26th, 2017|Categories: VoIP|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP The State of IP-Phone Satisfaction According to a recent AOTMP research study, enterprises report a 9% increase in satisfaction with IP-based phone equipment over the past 24 months. While the increase is positive, overall satisfaction is 7.8 on a 10-point scale, hovering in the [...]

Rethink Telecom Service Optimization

2017-03-02T12:17:44+00:00 December 12th, 2016|Categories: Optimization|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Rethink Telecom Service Optimization Right-sizing network capacity, adjusting mobile plans and negotiating more cost effective rates with carriers and service providers are the typical telecom service optimization tactics employed by organizations, telecom expense management (TEM) vendors and wireless mobility management (WMM) vendors. Quantity and [...]

Focus on Business Needs to Improve Sourcing Results

2017-03-02T12:19:41+00:00 December 7th, 2016|Categories: Procurement, Service Level Agreements, Vendor Relations|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Focus on Business Needs to Improve Sourcing Results AOTMP research indicates that enterprises spend only 18% of their time in a vendor sourcing event gathering internal business requirements and 13% of their time negotiating contract terms, conditions and pricing. Combined, this effort equates [...]

Ask the Telecom Pro | Apple DEP and MDM | Wireline Carrier Service Plans

2017-08-31T10:57:38+00:00 December 5th, 2016|Categories: Ask The Telecom Pro, Carriers, MDM|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Apple DEP and MDM | Wireline Carrier Service Plans Q: Does Apple’s DEP replace MDM technology? A: No. Apple’s Device Enrollment Plan (DEP) helps organizations deploy corporate-owned Apple devices. It offers touchless configuration and set-up to organization specifications and [...]

Don’t Settle for 99% SLAs

2017-01-21T12:32:09+00:00 September 26th, 2016|Categories: Service Level Agreements|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Don’t Settle for 99% SLAs Technical availability is widely known in the SLA arena; and “five 9s” is the gold standard. But SLAs are also important tools for setting performance expectations in professional services, consulting and outsourcing relationships. The difference between SLAs in [...]

The Myth of the Telecom Underground

2017-01-21T12:32:10+00:00 July 28th, 2016|Categories: Telecom Management Industry|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP The Myth of the Telecom Underground Telecom management practices have long been the service delivery arm of the business charged with defining, maintaining and controlling the network, services and costs. Historically, the business and business users consumed approved services; and the ramifications of [...]