guarantee

SLAs
Blog Tim on TEM

Podcast: Decoding the World of Best Effort Guarantee Chicanery

If you manage technology, the following scenario unfortunately sounds familiar for most. After spending weeks, months, or – in some cases – years searching for a technology solutions provider that f...

best effort
Blog Tim on TEM

Best Effort Guarantee Chicanery

The standard measure of performance across telecom, mobility, and IT management is the Service-Level Agreement (SLA). It embodies the commitment between two parties to maintain a specified level of technical, f...