Ask the Telecom Pro: SLAs

2018-02-21T15:50:04+00:00Categories: Ask The Telecom Pro|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q:  What is the difference between catastrophic and chronic SLA events? A:  Carriers and other vendors have different terms to describe service level agreement conditions.  Most commonly, a catastrophic SLA event is one where all or a majority of [...]

Focus on Business Needs to Improve Sourcing Results

2018-02-21T15:49:13+00:00Categories: Perspective|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Focus on Business Needs to Improve Sourcing Results AOTMP research indicates that enterprises spend only 18% of their time in a vendor sourcing event gathering internal business requirements and 13% of their time negotiating contract terms, conditions and pricing. Combined, this effort equates [...]

Don’t Settle for 99% SLAs

2018-02-21T15:41:26+00:00Categories: Perspective|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Don’t Settle for 99% SLAs Technical availability is widely known in the SLA arena; and “five 9s” is the gold standard. But SLAs are also important tools for setting performance expectations in professional services, consulting and outsourcing relationships. The difference between SLAs in [...]