service level agreement

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Ask the Telecom Pro: SLAs

2017-11-30T10:36:37+00:00 December 5th, 2017|Categories: Ask The Telecom Pro, Service Level Agreements|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q:  What is the difference between catastrophic and chronic SLA events? A:  Carriers and other vendors have different terms to describe service level agreement conditions.  Most commonly, a catastrophic SLA event is one where all or a majority of [...]

Focus on Business Needs to Improve Sourcing Results

2017-03-02T12:19:41+00:00 December 7th, 2016|Categories: Procurement, Service Level Agreements, Vendor Relations|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Focus on Business Needs to Improve Sourcing Results AOTMP research indicates that enterprises spend only 18% of their time in a vendor sourcing event gathering internal business requirements and 13% of their time negotiating contract terms, conditions and pricing. Combined, this effort equates [...]

Don’t Settle for 99% SLAs

2017-01-21T12:32:09+00:00 September 26th, 2016|Categories: Service Level Agreements|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Don’t Settle for 99% SLAs Technical availability is widely known in the SLA arena; and “five 9s” is the gold standard. But SLAs are also important tools for setting performance expectations in professional services, consulting and outsourcing relationships. The difference between SLAs in [...]

SLAs and Internal Business Rules

2017-01-21T12:32:19+00:00 May 15th, 2015|Categories: Internal Business Rules, Service Level Agreements|Tags: , , , |

Timothy C. Colwell SVP Efficiency First® Adoption AOTMP Telecom vendors offer a variety of service level agreements (SLAs) with the most common service levels addressing technical integrity and service availability; however, there are many types of service levels that you may encounter or desire when negotiating contracts. For example, operational [...]