Telecom/IT vendor performance significantly impacts the productivity and efficiency of an enterprise telecom environment and, as a result, the business. How enterprises manage these vendors, ensuring expectations and performance levels are met, is critical.
Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Don’t Settle for 99% SLAs Technical availability is widely known in the SLA arena; and “five 9s” is the gold standard. But SLAs are also important tools for setting performance expectations in professional services, consulting and outsourcing relationships. The difference between SLAs in [...]