vendor management

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Don’t Settle for 99% SLAs

2017-01-21T12:32:09+00:00 September 26th, 2016|Categories: Service Level Agreements|Tags: , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Don’t Settle for 99% SLAs Technical availability is widely known in the SLA arena; and “five 9s” is the gold standard. But SLAs are also important tools for setting performance expectations in professional services, consulting and outsourcing relationships. The difference between SLAs in [...]