Cloud services are digital transformation enablers for organizations across various IT, telecom and mobile technology platforms. They are also disrupters for IT, telecom and mobile management practices. As cloud technology replaces and augments legacy technology platforms, questions arise from enterprise fixed and mobile telecom management experts about their role in managing the cloud services lifecycle.
Conventional thinking is when cloud services replace legacy telecom services in an organization, the telecom management practice and associated telecom management platform, namely telecom expense management (TEM) systems and vendors, should assume responsibility for managing the replacement technology. The reality is not as clear, though. According to AOTMP’s 2017 State of the Telecom Management Industry research report, only 9% of enterprises currently manage cloud services using TEM vendor software. There is a promise of change, though. Of those that do not use their TEM vendor software for managing cloud services today, 24% indicate they plan to start doing so soon – a 167% projected increase in the cloud services management approach.
Assimilating cloud service management into the fixed and mobile telecom management practice offers the benefits of consolidated service visibility across the environment, a single workstream for procure-to-pay activities, and improved optimization and cost control. As cloud services expand in your organization, consider these management benefits when establishing your cloud service management practice.
Timothy C. Colwell is a telecom management industry thought leader exploring the impact of technology as a business accelerator and social capital enabler.