National Retail Chain Case Study | Telecom Management Case Study

//National Retail Chain Case Study | Telecom Management Case Study
National Retail Chain Case Study | Telecom Management Case Study 2017-09-15T15:49:35+00:00

National Retail Chain Case Study

CLIENT

national retail chainOur client, a large-scale retail chain with over 500 locations that serves the transportation industry on a national level, experiences continual, exponential growth. The retailer adds approximately 50 new locations to its portfolio through acquistion, mergers, and new construction each year — totaling 10% overall growth, annually.

CHALLENGE

As typical with rapid business growth rates, the importance of consistent measurements and procedures were critical to cost containment and business efficiency. Our client had reached a crossroads in which consolidation of all activities surrounding their telecom environment was needed in order to increase visibility and efficiency of the growing organization. Some of the company’s challenges included de-centralized billing, service and payments, and a lack of both contract lifecycle and inventory management. In addition, the company also needed to establish and put company telecom management policies in place; ensuring consistent telecom procedure adoption through the merger and acquisition onboarding process as well as to serve as a guide for new end-users.

“Gaining total visibility of services and carriers increased both cost control and our ability to scale the telecom environment effectively through ongoing acquisitions.”
Telecom Director

AOTMP SOLUTION

In order to prepare them for a Telecom Expense Management managed service, AOTMP’s Baseline and Validation Solution was implemented to get a firm grasp on the components that make up the company’s fixed and mobile telecom environment. Guided by the Efficiency First® Framework best practices methodology, AOTMP was able to catalog all assets, contracts, services and invoices so as to identify areas of cost recovery, savings, and process improvements.

The results of this in-depth discovery process revealed fragmented services, invoice and payment processes, and vendor management responsibilities that were in need of centralization.

After centralizing all services, invoice and payment processes and vendor management responsibilities, sizeable savings opportunities were uncovered and leveraged. AOTMP’s Telecom Expense Management (TEM) Readiness Assessment was conducted to gain understanding of business objectives in order to align its fixed and mobile telecom environment with its corporate goals and create policies that foster attainment of those goals.

The Efficiency First® Framework is a patented structure that organizes data into usable data sets. By adopting the Framework, this national company maximized the strategic value of its telecom assets to drive business results.

The Efficiency First® Framework consists of:

AOTMP EFFICIENCY FIRST® FRAMEWORK

The Efficiency First® Framework is a patented structure that organizes data into usable data sets. By adopting the Framework, Synovia Solutions maximizes the strategic value of its telecom assets to drive business results.

The Efficiency First® Framework consists of:

30 ACTIVITIES

Adoption Management Governance Policy
Asset Inventory Management Help Desk Project Management
Auditing Invoice Processing Regulatory Compliance
Budgeting and Forecasting KPI Measurement Reporting
Business Analysis Mobile Application Management Risk Management
Change Control Mobile Content Management Security
Contract Management Mobile Device Management Service Delivery
Disaster Recovery Network Design Service Inventory Management
Exception Management Optimization Service Ordering
Fixed & Mobile Strategy Performance Scoring Sourcing and Procurement


10 FOCUS AREAS

Processes Assets
Structure Costs
Skills Vendors
Technology Information
Services Business

7 STAKEHOLDER GROUPS

7 PERFORMANCE MEASUREMENTS
Executives Key Performance Indicators (KPIs)
Finance Focus Area Ratings
Procurement Team Performance Ratings
Business Unit Leaders Fixed and Mobile Efficiency Ratings
Internal Customers Vendor Performance Ratings
Telecom Management Business Impact Ratings
Telecom / IT Operations Performance Index Rating

OUTCOME

Baseline & Validation provided greater visibility and control over our client’s telecom environment and spending. By rightsizing the services and elimination of underutilized services and equipment, AOTMP was able to save an initial $1.36 million per year in telecom expenses; a 17% overall cost reduction.

By utilizing AOTMP experts to assist with determining business requirements and a clear vendor management strategy, the TEM Readiness Assessment ultimately prepared our client to enter the RFP process with strategy, policy and confidence; taking its environment to the next level of telecom performance.

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