Synovia Solutions Case Study | Telecom Management Case Study

//Synovia Solutions Case Study | Telecom Management Case Study
Synovia Solutions Case Study | Telecom Management Case Study 2017-09-15T15:47:48+00:00

Synovia Solutions Case Study

CLIENT

Synovia SolutionsBased in Indianapolis, Synovia Solutions provides GPS tracking systems in over 90,000 vehicles across North America. These tracking systems improve the safety, savings and service of entities such as public schools, public safety, construction, field service, and distribution. Synovia merged with another company in 2012; extending their product/service line and footprint in the industry. To date, Synovia continues to experience higher-than-average growth rates in its industry.

CHALLENGE

With a business solution reliant upon Machine-to-Machine (M2M) technologies, Synovia Solutions’ telecom management practices are critical to business operations. Synovia experienced dramatic increases in M2M lines of service activations as well as inventory and carrier contract visibility challenges as the company grew, resulting in the need for improved cost control and cost of goods budgeting.

“AOTMP has helped us on many fronts. We’ve been able to gain full visibility into carrier contract rates, provide guidance on establishing best-in-class contract terms and conditions; and they helped us to optimize service-to-cost performance and reduce financial waste. Together, these positive impacts have set the stage for ongoing efficiency and effective telecom management.”
Lisa Stranko, Controller, Synovia Solutions

AOTMP SOLUTION

AOTMP discerned that a combination of two solutions, Baseline & Validation and High Impact Environment Assessment, would provide Synovia Solutions a comprehensive view of the state of its telecom environment and uncover all opportunities for cost savings and process improvements.

The Baseline and Validation Solution provided a baseline from which to measure and improve inefficiencies, including evaluation of vendors, contracts, line of service costs, and fraud controls and also established a contract catalog and line of service rate cards for five M2M carriers. After completion, AOTMP commenced with the High Impact Environment Assessment; drilling down into ten critical focus areas of Synovia’s telecom environment and measuring them against core telecom activities to determine performance, opportunity for efficiency gains, and to optimize Synovia’s telecom practices.

With the success of the initial engagement, AOTMP’s business relationship with Synovia Solutions continued to evolve. In 2015, AOTMP was summoned to assist in the establishment of telecom management procedures and develop strategy for vendor management processes. Synovia Solutions has affirmed its commitment to continuing best practices employed by AOTMP by adopting Efficiency First®Framework.

As part of the Efficiency First® Certification Program, a comprehensive baseline was established to identify technical, operational and financial improvement opportunities; and, continuous optimization activities were implemented to ensure consistent alignment with the Efficiency First® Framework.

The environment was then measured and benchmarked against the AOTMP Efficiency First® Performance Index, which evaluates and measures over 750 potential points of inefficiency as well as 300 performance and opportunity identification measures.

AOTMP EFFICIENCY FIRST® FRAMEWORK

The Efficiency First® Framework is a patented structure that organizes data into usable data sets. By adopting the Framework, Synovia Solutions maximizes the strategic value of its telecom assets to drive business results.

The Efficiency First® Framework consists of:

30 ACTIVITIES

Adoption Management Governance Policy
Asset Inventory Management Help Desk Project Management
Auditing Invoice Processing Regulatory Compliance
Budgeting and Forecasting KPI Measurement Reporting
Business Analysis Mobile Application Management Risk Management
Change Control Mobile Content Management Security
Contract Management Mobile Device Management Service Delivery
Disaster Recovery Network Design Service Inventory Management
Exception Management Optimization Service Ordering
Fixed & Mobile Strategy Performance Scoring Sourcing and Procurement


10 FOCUS AREAS

Processes Assets
Structure Costs
Skills Vendors
Technology Information
Services Business

7 STAKEHOLDER GROUPS

7 PERFORMANCE MEASUREMENTS
Executives Key Performance Indicators (KPIs)
Finance Focus Area Ratings
Procurement Team Performance Ratings
Business Unit Leaders Fixed and Mobile Efficiency Ratings
Internal Customers Vendor Performance Ratings
Telecom Management Business Impact Ratings
Telecom / IT Operations Performance Index Rating

 

OUTCOME

During the Baseline & Validation Solution process, a thorough analysis of Synovia’s services and contracts inventory uncovered a sizeable number of billing inaccuracies and un-applied discounts that were contractually obligated by vendors. The financial impact of the efforts yielded a 15% reduction in Synovia’s M2M line of service costs.

The High Impact Environment Assessment allowed Synovia to determine its cost reduction opportunities and prioritize efficiency gains. Synovia Solutions was able to establish a roadmap to align its telecom management processes with the best practices and industry standards and develop a strategy to optimize server-to-cost performance and overall lifecycle management practices.

As Synovia Solutions continues to align with the Efficiency First® Framework, it has realized more than $200K in additional credits and reduced its annual line of service costs by 25%.

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