IoT/Telematics and the closely related technologies of augmented, virtual and mixed realities provide transformational strategic and tactical opportunities for enterprises. Thanks to the specific, deep and predictive insights delivered through IoT analytics, companies now are positioned to gain significant competitive advantages. This research practice area dives into the benefits of IoT through analysis of enterprises’ real-world use and provides guidance into the vendor platforms helping to create winning competitive strategies.
Due to mobility and IoT, corporate-network endpoints have grown prolific, creating new challenges for enterprise security and risk management. The cybersecurity research practice targets new vendor offerings such as cloud-based security, and provides strategies for updating and upgrading security, risk, and privacy tools and tactics that deliver agile security ecosystems. Overall, this research practice keeps enterprises ahead of the curve on the aggressive nature of today’s cyberattacks.
“Big data” now is a simple reality of enterprise life. Taking immediate, if not real-time, advantage of big data is a critical function within any organization. Businesses that do so will thrive; those that do not will fail. The BI/Data Analytics research practice differentiates the myriad vendor offerings, and provides direction for implementing big data strategies through analytics/BI, machine learning and/or the deployment of bots to automate business processes. It also guides enterprises in the evolution from machine learning to the use of artificial intelligence for making highly informed business decisions.
Enterprise mobile application development has evolved from tried-and-true platform-based apps to a world of rapid-fire, in-the-moment creation. Mobile apps no longer are static – they are always transforming to meet real-time needs. Thus, to stay current, enterprises must understand the changes taking place within mobility. The landscape of vendors able to act on agile development continues to shift, as do best practices for ensuring mobile deployment success. This research practice focuses on agile mobile development issues and, in that context, examines the vendor community.
Enterprise mobility management has come a long way from the device management platforms of just a few years ago. Now, EMM vendors offer a range of services that include app and content management, and security for data usage and personal information. Some vendors even include IoT endpoints in their packages and are beginning to use the term unified endpoint management (UEM) to describe all access points into a given network. This research practice demystifies the state of EMM/UEM and establishes prudent EMM strategies for various enterprise scenarios.
IT Service Management has stood out as a core, legacy function within most enterprises. As such, it has been an easy area to overlook in terms of modernization. Yet, with the evolution of technology and the software that controls it, the ITSM marketplace is transforming quickly. This research practice evaluates the changes in the ITSM markets, the providers redefining the way ITSM serves the enterprise, the adjustments organizations must make to keep pace with the shifts and the trends affecting the industry.
Telecom no longer means fixed lines and circuits. Enterprise environments encompass of all kinds of technologies – services, assets and licenses – that should be overseen by the telecom management group. Increased demand for new hardware, services and support is changing the way enterprises handle their telecom environments. Positioning an organization’s telecom environment against 30 core fixed and mobile telecom management activities defined by the Efficiency First® Framework helps enterprises up the technology ante and better serve their end users, from employee to consumer. This research practice guides organizations in those endeavors.
The Telecom Management Ecosystem encompasses vendors, the telecom environment and the business. Against a never-ending, shifting matrix of enterprise requirements, vendors, manufacturers, software providers and integrators are challenging traditional mindsets with new hardware, software, analytics and services. These changes open the door for cutting-edge players to consider themselves as part of the Telecom Management Ecosystem. The growth also paves the way for continued change, including more rigorous collaboration among organizations’ divisions, and the ability to foster impressive business outcomes through technology initiatives. This research practice keeps tabs on the constant metamorphosis and explains what they mean for vendors and enterprises alike.
The Telecom Expense Management industry has experienced flat growth in recent months but don’t expect that to remain the case. New markets – think Europe, in particular – are embracing the TEM opportunity and TEM vendors are bolstering their capabilities, even as ITSM and other vendors enter the space, bringing fresh systems and processes to the mix. Consolidation will be a mainstay in the TEM sector as vendors augment and redefine their expertise. This research practice stays abreast of those changes, and the impact on enterprises and vendors.
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