Enterprise Trends in Telecom Management Center of Excellence 2017-11-09T13:22:20+00:00

Enterprise Trends in Telecom Management Center of Excellence

Delivering Value to the Business Through the Telecom Environment

ABSTRACT

A Center of Excellence is a group or team that employs proven methods around a specific focus area or business practice to create desired outcomes. Enterprise telecom management achieves Center of Excellence status when professionals incorporate the requisite components such as leadership and policy, and when they embrace the following fundamental principles:

  1. Aligning technical, financial and operational objectives within the telecom environment;
  2. Addressing in detail how the fixed and mobile telecom environment contributes to bottom-line results.

In this report from AOTMP’s Telecom Environments Research Practice, find out what trends are helping to shape the enterprise’s Telecom Management Center of Excellence. Enterprises and vendors alike will glean crucial insight about philosophies and actions that will elevate the telecom management sector overall.

OBJECTIVES

  1. Understand the importance of an enterprise Telecom Management Center of Excellence
  2. Provide guidance on critical aspects that comprise a Telecom Management Center of Excellence
  3. Track trends molding the enterprise Telecom Management Center of Excellence

AUDIENCE – ENTERPRISES

  • Executive – Impact on strategy, market share, brand reputation
  • Telecom/IT/Mobility (CIO, Vice Presidents, Directors and Other Professionals) – Impact on internal and external customer satisfaction, organizational revenue and strategy, tactical and strategic approaches to the business overall through telecom management excellence
  • Finance (CFO, Vice Presidents, Directors and Other Professionals) – Impact on center of business excellence, budget projections
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, customer acquisition and retention
  • Sourcing & Procurement (CPO, Vice Presidents, Directors and Other Professionals) – Impact on identifying vendors, tactical and strategic approaches to the business overall because of improved vendor selection processes

AUDIENCE – VENDORS

CATEGORIES

  • Services
  • Software
  • Equipment/Device Manufacturers
  • Carriers/Operators
  • Systems Integrators/VARs

ROLES

  • Executive – Impact on strategy and budgeting/forecasting
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, customer acquisition, retention, satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition
  • Product Development (CPO, Vice Presidents, Directors and Other Professionals) – Impact on solution design, enhancements