Enterprise Vendor Management Trends 2017-11-28T08:17:18+00:00

Enterprise Vendor Management Trends

ABSTRACT

Telecom/IT vendor performance significantly impacts the productivity and efficiency of an enterprise telecom environment and, as a result, the business. How enterprises manage these vendors, ensuring expectations and performance levels are met, is critical. This report from AOTMP’s Enterprise Telecom Environments Research Practice explores key trends influencing vendor management practices within the enterprise.

OBJECTIVES

  1. Analyze top enterprise vendor management trends
  2. Provide guidance about what should change to improve vendor performance management
  3. Discuss what enterprises should do to improve relationships with vendors

AUDIENCE – ENTERPRISES

  • Telecom/IT (CIO, Vice Presidents, Directors and Other Professionals) – Impact on strategy, budget, center of business excellence, risk management
  • Sourcing and Procurement (CPO, Vice Presidents, Directors and Other Professionals) – Impact on vendor selection, management

AUDIENCE – VENDORS

CATEGORIES

  • Services
  • Carriers/Operators
  • Equipment/Device Manufacturers
  • Software
  • Systems Integrator/VAR

 ROLES

  • Executive – Impact on strategy, revenue, market share
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, solution differentiation, customer acquisition
  • Service Delivery (Vice Presidents, Directors and Other Professionals) – Impact on service delivery, quality, customer satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition