Are Enterprises Taking Telecom-IT Inventory Service and Asset Management Seriously 2017-11-09T13:03:43+00:00

Are Enterprises Taking Telecom/IT Inventory Service and Asset Management Seriously?

ABSTRACT

Limited insight into inventory details comprises one of the most common complaints among enterprise telecom management experts. The reasons for this problem vary – no baseline work conducted prior to implementing a telecom expense/wireless mobility management platform; rogue buyers purchasing devices and services without the department’s knowledge; absence of communication among business units. Yet with a number of tools available to correct the problem, it’s hard not to wonder whether telecom management departments take inventory management as seriously as they profess. If they did, the industry would see more widespread and effective control. Enterprise telecom management leaders and vendors that manage or are influenced by an accurate inventory of telecom assets and services will want to read this report from AOTMP’s Telecom Environments Research Practice.

OBJECTIVES

  1. Assess the state of enterprise inventory management practices
  2. Pinpoint typical problems that lead to service and asset management challenges
  3. Provide guidance for implementing and maintaining an effective inventory

AUDIENCE – ENTERPRISES

  • Telecom/IT (CIO, Vice Presidents, Directors and Other Professionals) – Impact on strategy, budget, center of business excellence, risk management
  • Finance (CFO, Vice Presidents, Directors and Other Professionals) – Impact on budget strategy, forecasting and protection
  • Sourcing and Procurement (CPO, Vice Presidents, Directors and Other Professionals) – Impact on vendor selection and vendor management

AUDIENCE – VENDORS

CATEGORIES

  • Services
  • Carriers/Operators
  • Equipment/Device Manufacturers
  • Software
  • Systems Integrator/VAR

 ROLES

  • Executive – Impact on strategy, revenue, market share
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, customer acquisition, solution differentiation
  • Service Delivery (Vice Presidents, Directors and Other Professionals) – Impact on service delivery, quality, customer satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition