What to Expect from TEM/EMM Services: 2018-2020 2018-01-02T14:58:54+00:00

What to Expect from TEM/EMM Services: 2018-2020

ABSTRACT

The outlook for the TEM/EMM services industry remains active and promising, and the next two years should see a fair amount of evolution as more vendors embrace the concept of providing business value over strictly saving enterprises money. This report from AOTMP’s TEM/EMM Research Practice will examine the areas where AOTMP Research expects to see change, and the areas where the industry itself needs to continue to focus in the interest of elevating perception of the sector beyond that of auditing and optimization. It further will delve into the impact of ongoing consolidation on organizations and vendors alike.

OBJECTIVES

  1. Provide guidance about the state of the TEM/EMM services sector
  2. Evaluate areas of strength and those in need of more attention
  3. Discuss what will, and should, change over the next two years to accelerate adoption and market growth

AUDIENCE – ENTERPRISES

  • Executive – Impact on telecom’s role in business strategy
  • Telecom/IT (CIO, Vice Presidents, Directors and Other Professionals) – Impact on strategy, budget, center of business excellence, risk management
  • Finance (CFO, Vice Presidents, Directors and Other Professionals) – Impact on budget strategy, forecasting and protection
  • Sourcing and Procurement (CPO, Vice Presidents, Directors and Other Professionals) – Impact on vendor selection and vendor management

AUDIENCE – VENDORS

CATEGORIES

  • Services
  • Software
  • Systems Integrator/VAR

 ROLES

  • Executive – Impact on strategy, revenue, market share
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, solution differentiation, customer acquisition
  • Service Delivery (Vice Presidents, Directors and Other Professionals) – Impact on service delivery, quality, customer satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition
  • Product Development (CPO, Vice Presidents, Directors and Other Professionals) – Impact on solution design, enhancements