Extracting Full Value from Help Desk and Incident Management Software 2018-01-02T12:48:33+00:00

Extracting Full Value from Help Desk and Incident Management Software

ABSTRACT

Used to their fullest, IT service management (ITSM) platforms help telecom operations run with more efficiency and effectiveness. This is particularly true when organizations make the most of the help desk and incident management functionality within the ITSM software suite. However, many enterprises struggle to realize the full potential of these modules. Telecom management leaders keen to make the most of help desk and incident management within their ITSM software suites – and therefore create positive ripple effects throughout the organization – will want to read this report.

OBJECTIVES

  1. Highlight help desk and incident management software capabilities
  2. Explore benefits of underused ITSM software functionality
  3. Share guidance for elevating ITSM adoption

AUDIENCE – ENTERPRISES

  • Telecom/IT (CIO, Vice Presidents, Directors and Other Professionals) – Impact on strategy, budget, center of business excellence, risk management

AUDIENCE – ITSM VENDORS

CATEGORIES

  • Services
  • Software

 ROLES

  • Executive – Impact on strategy, revenue, market share
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, solution differentiation, customer acquisition
  • Service Delivery (Vice Presidents, Directors and Other Professionals) – Impact on service delivery, quality, customer satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition