Information Technology Service Management Industry: 2017 Market Landscape 2017-11-22T14:24:29+00:00

Information Technology Service Management Industry: 2017 Market Landscape

Information Technology Service Management Industry: 2017 Market Landscape

ABSTRACT

IT service management software allows enterprises to streamline procurement, assignment, delivery and support for a range of devices and services. However, organizations’ use of such platforms runs the gamut. In this Market Landscape research report, AOTMP explores ITSM features, functionality and enterprise use cases to shed light on opportunities for enterprises to use the software for maximum business impact. The report also will contain ITSM vendor profiles each with AOTMP’s perspective, so organizations can vet for best fit. Analysis for this research will incorporate data gathered from one-on-one briefings with vendors, interviews with enterprises, and enterprise research questionnaires.

OBJECTIVES

  1. Discuss the capabilities of a comprehensive, integrated ITSM solution across IT and telecom management
  2. Provide guidance for using the ITSM software to the greatest extent
  3. Show how this will lead to improved technical, financial and operational results
  4. Provide guidance on ITSM adoption trends, gaps and opportunities
  5. Discuss key ITSM findings based on analysis of market trends and enterprise feedback
  6. Provide information and perspective on leading vendors in the ITSM space

AUDIENCE – ENTERPRISES

  • Executive – Impact on strategy, revenue, market share
  • Telecom/IT (CIO, Vice Presidents, Directors and Other Professionals) – Impact on strategy, budget, center of business excellence, risk management
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, customer acquisition
  • Finance (CFO, Vice Presidents, Directors and Other Professionals) – Impact on budget strategy, forecasting and protection
  • Sourcing and Procurement (CPO, Vice Presidents, Directors and Other Professionals) – Impact on vendor selection and vendor management

AUDIENCE – ITSM VENDORS

  • Executive – Impact on strategy, revenue, market share
  • Service Delivery (Vice Presidents, Directors and Other Professionals) – Impact on service delivery, quality, customer satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition
  • Product Development (CPO, Vice Presidents, Directors and Other Professionals) – Impact on solution design, enhancements