What to Look for When Evaluating ITSM Vendors 2017-12-15T11:36:04+00:00

What to Look for When Evaluating ITSM Vendors

What to Look for When Evaluating ITSM Vendors

ABSTRACT

On the heels of its ITSM Market Landscape report, AOTMP Research next discusses the attributes and capabilities enterprises will want to look for in potential ITSM vendors. This is crucial because vendors impact the telecom/IT management environment’s efficiency and productivity as well as overall business success. All of this depends on the levels of automation, intuitiveness and responsiveness demonstrated by both the vendor and its solution. This Analyst Perspective report will help organizations assess and vet high-quality candidates.

OBJECTIVES

  1. Discuss desirable traits in an ITSM vendor
  2. Offer analyst insight into ITSM trends and their impact on vendor selection
  3. Provide key criteria by which to assess vendors

AUDIENCE – ENTERPRISES

  • Telecom/IT (CIO, Vice Presidents, Directors and Other Professionals) – Impact on strategy, budget, center of business excellence, risk management
  • Sourcing and Procurement (CPO, Vice Presidents, Directors and Other Professionals) – Impact on vendor selection and vendor management

AUDIENCE – ITSM VENDORS

CATEGORIES

  • Services
  • Software

ROLES

  • Executive – Impact on strategy, revenue, market share
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, solution differentiation, customer acquisition
  • Service Delivery (Vice Presidents, Directors and Other Professionals) – Impact on service delivery, quality, customer satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition