The Role of TEM/EMM Vendors in Managing Evolving Technology in the Enterprise Service Catalog 2017-11-09T13:20:30+00:00

The Role of TEM/EMM Vendors in Managing Evolving Technology in the Enterprise Service Catalog

The Role of TEM/EMM Vendors in Managing Evolving Technology in the Enterprise Service Catalog

ABSTRACT

Technology changes seemingly every day. Keeping up with the evolution requires a level of vision that enterprise telecom management departments don’t always have – or know how to manage effectively. Enter telecom expense management/enterprise mobility management (TEM/EMM) vendors. These companies play a critical a role in an enterprise’s ability to administer and oversee services and devices. Enterprise telecom professionals tasked with managing technology for the organization, and the TEM/EMM vendors that help them do so, will want to read this new report from AOTMP’s TEM/WMM Research Practice.

OBJECTIVES

  1. Understand the ever-changing service catalog and how it impacts the organization
  2. Explain the role of TEM/EMM vendors in managing evolving technology in the enterprise service catalog
  3. Provide guidance on what to look for in a TEM/EMM vendor aiding in this endeavor

AUDIENCE – ENTERPRISES

  • Telecom/IT (CIO, Vice Presidents, Directors and Other Professionals) – Impact on strategy, budget, center of business excellence, risk management
  • Finance (CFO, Vice Presidents, Directors and Other Professionals) – Impact on budget strategy, forecasting and protection
  • Sourcing & Procurement (CPO, Vice Presidents, Directors and Other Professionals) – Impact on vendor selection and vendor management

AUDIENCE – TEM/EMM VENDORS (Services)

  • Executive – Impact on strategy, revenue, market share
  • Marketing (CMO, Vice Presidents, Directors and Other Professionals) – Impact on messaging, brand reputation, customer acquisition
  • Service Delivery (Vice Presidents, Directors and Other Professionals) – Impact on service delivery, quality, customer satisfaction
  • Sales/Business Development (CSO, Vice Presidents, Directors and Other Professionals) – Impact on sales, customer acquisition
  • Product Development (CPO, Vice Presidents, Directors and Other Professionals) – Impact on solution design, enhancements

Download the free excerpt to learn more.