Telecom and IT Help Desk Management Trends and Best Practices
Topic: Telecom and IT Help Desk Management Trends and Best Practices
Providing telecom / IT support to internal stakeholders is a critical activity within overall telecom management strategy. Offering high levels of service and support while minimizing business and operational disruption are important objectives of the help desk. The performance of the support desk is often a leading indicator of the overall health of an organization’s telecom management practice. It is, and should be, part of every telecom and IT asset and service decision.
This whitepaper highlights key trends in help desk management and provides tips on how to improve efficiency.
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