Telecom and IT vendors can significantly influence the bottom line of the organizations they serve. How? By providing the appropriate products and services that empower communications, and by delivering those products and services in a proficient and effective manner. When this happens, vendors contribute to enterprises’ technical, financial and operational efficiencies and create positive business outcomes. This level of reach and influence puts the onus on organizations to ensure they understand how and why their telecom/IT vendors make the difference between success and disappointment. Everyone within the enterprise telecom management group and in leadership roles will want to read this report from AOTMP’s Telecom Management Ecosystem Research Practice to gain deeper insight into this critical topic. In addition, telecom and IT vendors will want to study it to review their practices to ensure they are providing maximum business value to their customers.