Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP
The fixed and mobile telecom estate enables business communications, collaboration and transactions. As enablement demand grows, focus on establishing total control over the technical, operational and financial elements of telecom leads organizations to refine telecom management strategy and to partner with vendors that possess established track records for delivering value and predictable performance.
Identifying and evaluating vendors is not a simple task, as the market is filled with vendors that are introducing new offers and innovating new technology to consume. Measuring performance after selection can be equally complex. Standardizing performance evaluation criteria for all vendors allows organizations to level the field and drive desired business outcomes. Two essential criteria that support this objective are business analytics and business value.
Services, service configurations, usage data and charges comprise hundreds of thousands, if not millions, of unique data points. Business users communicate using the telecom environment to transact business, and those transactions include as many, if not more, data points than the telecom environment alone. Business analytics evaluate the entirety of the data sets to identify trends, uncover opportunities and monitor performance. To this end, vendors that provide data through reporting and dashboards that either contribute to business analytics execution, or vendors that analyze data and translate it into meaningful business information is valuable to every organization.
Receiving a positive ROI from a vendor relationship is essential. The telecom environment enables communications and acquiring products and services that establish communications enablement goals offer a technical ROI. Products and services that improve operational efficiency and deliver new or enhanced capabilities offer an operational ROI. Products and services delivered for a more cost effective rate or that improve the service-to-cost ratio provide a financial ROI. Business value can also be gained through business analytics information that improves decision-making and empowers business results to be achieved.
This blog is a synopsis of our recent white paper, The Telecom Management Ecosystem: A Progress Report On Vendor Value, Enterprise Efficiency Gains And Business Impact. Download this free white paper here.