Vendors Weigh In on Key Misconceptions in the Telecom Management Industry

Vendors Weigh In on Key Misconceptions in the Telecom Management Industry

While AOTMP has identified key misconceptions in the telecom/IT/mobility management industry, we spoke with several TEM/WMM providers for their takes on industry misconceptions.

AOTMP: What misconceptions continue to linger about the telecom/IT/mobility management industry?
Mitch Black, MOBI: Companies often overlook the benefits of mobility program management that do not directly relate to cost savings, like the ability to shift IT’s focus to more strategic tasks and instantly scale technologies as needs change. The growth of connected devices is rapidly evolving, and enterprise must consider overall efficiencies to maximize its value to the company.

AOTMP: Why do these misconceptions continue to stick?
Michael Covington, Wandera: The true total cost of ownership goes beyond Device + Plan and includes cost factors often overlooked. Many organizations fail to account for these added expenses because they don’t have the tools that enable them to proactively manage their mobile programs. Similarly, companies that roll out mobility programs without defining an acceptable use policy and incident response process are opening themselves up for massive costs when something does go wrong.

AOTMP: In what ways are these misconceptions keeping enterprises’ telecom/IT/mobility management departments from progressing?
Brian Colón, Manage Mobility: It seriously narrows the number of legitimately solved business problems vs. a fully thought-through mobility plan. Equally important will be the potential unique innovation demands companies will place on solution providers. Mobile management programs will continue to build on a faulty foundation unless a standard definition of service excellence is established.

AOTMP: What action steps do you recommend enterprises take to get past these misconceptions in 2017?
Mitch Black, MOBI: Look at more than just how much your program saves each month on carrier expenses. What other technologies have you incorporated into your program since your solution implementation? Have automated reporting capabilities saved time or made possible? Asking questions like these help identify value beyond hard cost savings.

AOTMP: What consequences might enterprises reasonably expect to see when taking these steps and striving for the next level of telecom/IT/mobility management?
Mark Hearn, Network Control: They will be able to clearly articulate to senior management what their TEM does in addition to cost savings, like:

  • Providing a complete inventory of our IT/telecom ecosystem;
  • Offering both high level and detailed reporting metrics;
  • Allowing visibility into expense by department/location/vendor;
  • Sending complete orders/changes and terminations to vendors to save time and ensure an accurate inventory; and
  • Identifying billing errors, open disputes, pro-forma cost savings and credits.

This blog is part of the May 3, 2017 issue of Telecom Management Industry Update.  Download a .pdf here.

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