Voicemail Is Dying – What’s Next?
Several large financial institutions are eliminating voicemail and many companies are poised to follow. The motivations for this action range from cost-cutting to strategic transformation of business communications. Eliminating unused and redundant services, systems and applications is a standard optimization play, but how does removing voicemail address strategic transformation? Simply put, progressive companies are deconstructing the fixed and mobile telecom environment and compiling the pieces in a new way to address business communications requirements, thus strategically transforming the telecom estate into a business acceleration platform.
There are many traditional telecom systems likely to sunset in the near future and I believe telephone desk sets are next. Does everyone really need a phone on their desk? In a time where a smartphone is as useful and powerful as any endpoint device available, I wonder why I have a desk phone. Sure, it’s an IP-phone with robust features as phones go, but do I need it? Do I use it? Give me a smartphone with a Qi power dock and a wireless speakerphone and I am set.
The thought of eliminating telephone desk sets may be heresy to telecom purists, but the reality is that mobility – endpoint devices, services and applications – fulfills all business communications needs better than a desk phone. The PSTN is rapidly changing and will soon become a shell of its former self, so isn’t it time to rethink the endpoint devices we use as well?
Timothy C. Colwell is a telecom management industry thought leader exploring the impact of technology as a business accelerator and social capital enabler.