CAREER CHOICES

I became interested in the technology industry early in my career because of barcodes and distribution center technologies. I worked in warehouse logistics support and was intrigued by the journey of a shipping label – how it turns into a package, makes its way onto a freight truck, and arrives at its destination – and the technology that powers that process. At that time, I was responsible for troubleshooting supply chain issues and those experiences made me want to learn more about improving the working relationship between hardware and networking. It was here that my career in the technology industry began in earnest, and I transitioned from working on hardware to implementing software.

I’ve spent most of my career helping customers and partners leverage technology to solve business problems. After my first few successful implementations – and seeing the satisfaction on customers’ faces when we addressed their issue – I was hooked. I knew that I wanted to continue in roles where my team or I could make this happen daily, and I’m fortunate to be doing exactly that.

PROFESSIONAL INTERESTS AND DRIVE

My passions, both personally and professionally, are helping others and problem solving. Whether it’s in the form of lending an ear, assisting in a task that needs to be completed, or brainstorming a solution to a new challenge, I love solving a good problem. These passions have allowed me to expand my reach throughout my career and have a broader impact on improving process, enhancing product, and mentoring teammates within our organization to provide exceptional customer support. I am lucky that my role with Motus provides me with opportunities to integrate these passions into my day-to-day.

MENTORS AND INFLUENCERS

I’ve built relationships with women throughout my career who organically become a mentor at some point in my journey. When I think about who the most influential are, there are three amazing women that come to mind. When I was 18, my first mentor was my boss at the time, and she helped push me out of my comfort zone. She recognized that I was a natural introvert, and she showed me the value of building relationships with others and how it allows us to accomplish more than we ever could on our own.

As I advanced in my career and took on a much more active role in leadership and people management, my second mentor was a woman who helped me understand the importance of leading with a human touch. I would sit in her office every Friday at 7:45 AM, coffee in hand, and we would discuss ongoing challenges, share life stories, and always find that week’s silver lining.

The third woman who I consider the most influential in my career was someone who believed in me more than I believed in myself. She taught me by letting me “do.” When I came to her with an issue, she would stay quiet and just let me talk because she knew I had the answer – I just needed to work through it. She would offer guidance and an alternative perspective, which has been invaluable in developing and growing a strategic mindset.

MENTORSHIP VALUE

Mentorship is extremely important in helping women to advance their careers in technology. A mentor-mentee relationship allows a person to learn, seek guidance from and share their raw feelings with someone they trust. It provides the necessary safe space to practice, make mistakes and ultimately grow. In any career across any industry, someone has experienced what you are currently going through. Seize the opportunity to sit down with that person by asking questions, listening critically to their responses and identifying how you can apply that guidance in a way that works for you.

ADMIRED LEADERS & TRAILBLAZERS

The women trailblazers that I admire the most are those who take ownership of their destiny and bring others along with them. There are many of these in the tech industry, but one that stands out for me is the founder of Girls Who Code, Reshma Saujani. Reshma created an opportunity for us to close the gender gap in technology while also teaching girls confidence and bravery through coding. She and her team have established a space where girls and women are empowered to learn new skills, both technical and soft skills, to help build a foundation for themselves and confidently enter the tech world. I am most impressed by the fact that despite not having a formal background in coding, Reshma identified a gap and saw an opportunity to create this organization, which she has since expanded to girls and women across the world.

LEADING THE NEXT GENERATION

Technology is embedded in almost every aspect of our lives, and from a professional standpoint, it can lead to a plethora of career opportunities. You just need to find the one that fits you best. When you identify that role, jump in and remember to ask questions so you’re able to learn everything you can. It’s equally important that you do not forget to find yourself a mentor or two. This should be someone you can talk to and share challenges with and provides you with a safe space to learn. Finally, be yourself. The technology world wants and needs the real you. Your perspective is critical to advancing the industry, so be prepared to provide it when the opportunity presents itself.

ADVANCING GENDER PARITY

We have made some positive strides and advancements in the technology industry regarding gender parity, but we still have a way to go. I believe one of the greatest obstacles that we still need to overcome is showing the young women today how they can apply what they are studying or the skills they are using in their current role to the technology industry. For example, I think about a woman who has a background in Human Resources and enjoys what she is doing. How can we get her involved in a technology project for recruiting software? Can we leverage her expertise and augment her transferrable skills by teaching her what’s necessary for a successful technology role? This gives her a safe space to learn something new and utilizes her experience to drive innovation and move her company forward. Identifying and creating opportunities like this for women could give companies a unique way to upskill their existing workforce, improve internal recruitment reduce the existing gender equity gap in the technology industry.

About Rachelle Case

As Senior Director of Operations at Motus, Rachelle Case leads the professional services and customer operations functions for all Motus product lines. With over 20 years in the manufacturing and technology consulting industries, many of which were spend in leadership positions, Rachelle is responsible for evolving the direction of customer support and elevating the customer onboarding experience to exceed Motus customers’ satisfaction.

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