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The Efficiency First® Framework

Why we're different.

Our content is based on decades of best practice experience in the Telecom, Mobile, and Cloud / IT Management industry.

Our content delivers financial and operational efficiency.

Not technical or product focused information.

We have collected data from thousands of environments.

We know what works and what doesn’t.

Our content promotes efficiency that drives business results.

All based on decades of best practice experience.

We are a woman owned business.

We are promoters of women in tech.

We base our content on the Efficiency First® Framework.

A set of practices and principles for managing telecom, mobile, and cloud/IT.

Delivering more than education.

Optimize workgroup and team performance

Attract and retain talent to create a competitive advantage

Upskill talent in a fast-changing industry

Speak the same best practice language

Support career planning and development

Standardize technology management practices

Empower employees to act and leaders to strategize

Deliver on commitments to personal development

Accelerate onboarding

Fill competency gaps

Something for everyone on your team.

Content concentrated on topics that are relevant and current.

Asset & Service Management

Auditing & Optimization

Budgeting & Financial Control

Cloud Management

Data Privacy & Security

Expense Management

Governance & Risk Management

Industry Essentials

Mobility Management

Ordering & Service Delivery

Performance & Reporting


Sourcing & Procurement


Vendor & Contract Management

The Efficiency First Framework is the foundation for everything we do.

The Efficiency First® Framework is a set of practices and principles for managing Telecom, Mobility, and IT/Cloud. It is based upon decades of real-world best practices gathered by AOTMP University from businesses around the world. The Framework compliments ITIL, Six Sigma, Lean Sigma, and more. It is the foundation for a Center of Excellence designed to deliver maximum business value through the guiding principles of:

The Framework Elements

The elements that make up the Framework include over 1,000 digital transformation and optimization performance diagnostic points.

3 Portfolio Areas

Assets, Services, Licenses

  • Telecom
  • Mobility
  • IT

4 Guiding Principles

  • Operational Excellence
  • Financial Accountability
  • Technical Integrity
  • Business Results

8 Stakeholder Groups

Business, Customers, Management, Operations

  • Executives
  • Finance
  • Procurement
  • Business Unit Leaders
  • Internal Customers
  • External Customers
  • Telecom / Mobility / IT Management
  • Telecom / Mobility / IT Operations

10 Core Management Technologies

Systems, Tools, Data Sources

  • IT Asset Management
  • IT Service Management
  • Unified Endpoint Management
  • Telecom / Mobile / IT Expense Management
  • Cloud Management
  • Network Monitoring / Management
  • Contract Management
  • Sourcing Management
  • Data Analytics & Visualization
  • Data Lake (Unified Data Storage)

7 Performance Areas

Measure, Identify, Monitor

  • Team Performance
  • Practice Area Performance
  • Vendor Performance
  • Business Performance
  • Optimization Potential
  • Transformation Potential
  • Key Performance Indicators

15 Focus Areas

Operational, Financial, Technical, Business

Optimization Focus

  • People
  • Process
  • Technology
  • Services
  • Assets
  • Licenses
  • Vendors
  • Costs
  • Contracts
  • Compliance

Transformation Focus

  • Data Aggregation
  • Automation
  • Engagement
  • Innovation
  • Business Impact

30 Core Practice Areas

Telecom, Mobility, IT Workgroups & Procedures

  • Asset Management
  • Auditing
  • Budgeting & Forecasting
  • Business Analysis
  • Change Control
  • Contract Management
  • Data Privacy
  • Disaster Recovery
  • Endpoint Management
  • Exception Management
  • Framework Alignment
  • Governance
  • Help Desk
  • Invoice Processing
  • License Management
  • Network Design
  • Order Management
  • Performance Management
  • Policy
  • Portfolio Delivery
  • Project Management
  • Quality Control & Assurance
  • Regulatory Compliance
  • Reporting & Analytics
  • Risk Management
  • Security
  • Service Management
  • Sourcing & Procurement
  • Strategy
  • Vendor Management

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