The Efficiency First® Framework

Promote Efficiency
& Drive Business Results

The Efficiency First® Framework is a set of practices and principles for managing Telecom, Mobility, and IT.

The Framework is the foundation for a Center of Excellence designed to deliver maximum business value through the guiding principles of:

The Framework compliments ITIL, Six Sigma, Lean Sigma, and more.

Businesses

and Public Sector organizations adopt Efficiency First® Framework principles to drive Center of Excellence performance results.

Vendors

align products, services, and solutions with Efficiency First® Framework principles to support customers’ performance goals.

The Efficiency First® Framework Elements

Includes over 1,000 Digital Transformation & Optimization Performance Diagnostic Points

3 Portfolio Areas

Assets, Services, Licenses

  • Telecom
  • Mobility
  • IT

8 Stakeholder Groups

Business, Customers, Management, Operations

  • Executives
  • Finance
  • Procurement
  • Business Unit Leaders
  • Internal Customers
  • External Customers
  • Telecom / Mobility / IT Management
  • Telecom / Mobility / IT Operations

10 Core Management Technologies

Systems, Tools, Data Sources

  • IT Asset Management
  • IT Service Management
  • Unified Endpoint Management
  • Telecom / Mobile / IT Expense Management
  • Cloud Management
  • Network Monitoring / Management
  • Contract Management
  • Sourcing Management
  • Data Analytics & Visualization
  • Data Lake (Unified Data Storage)

4 Guiding Principles

  • Operational Excellence
  • Financial Accountability
  • Technical Integrity
  • Business Results

30 Core Practice Areas

Telecom, Mobility, IT Workgroups & Procedures

  • Asset Management
  • Auditing
  • Budgeting & Forecasting
  • Business Analysis
  • Change Control
  • Contract Management
  • Data Privacy
  • Disaster Recovery
  • Endpoint Management
  • Exception Management
  • Framework Alignment
  • Governance
  • Help Desk
  • Invoice Processing
  • License Management
  • Network Design
  • Order Management
  • Performance Management
  • Policy
  • Portfolio Delivery
  • Project Management
  • Quality Control & Assurance
  • Regulatory Compliance
  • Reporting & Analytics
  • Risk Management
  • Security
  • Service Management
  • Sourcing & Procurement
  • Strategy
  • Vendor Management

15 Focus Areas

Operational, Financial, Technical, Business

Optimization Focus

  • People
  • Process
  • Technology
  • Services
  • Assets
  • Licenses
  • Vendors
  • Costs
  • Contracts
  • Compliance

Transformation Focus

  • Data Aggregation
  • Automation
  • Engagement
  • Innovation
  • Business Impact

7 Performance Areas

Measure, Identify, Monitor

  • Team Performance
  • Practice Area Performance
  • Vendor Performance
  • Business Performance
  • Optimization Potential
  • Transformation Potential
  • Key Performance Indicators