The Efficiency First® Framework
Why we're different.
Our courses and certifications are based on decades of best practice experience in the Telecom, Mobility, and IT/Cloud Management industry.
Our training is based on financial and operational efficiency.
Not technical or product focused training.
We have collected data from thousands of environments.
We know what works and what doesn’t.
Our training promotes efficiency that drives business results.
All based on decades of best practice experience.
We are a woman owned business.
We are promoters of women in tech.
We base our content on the Efficiency First® Framework.
A set of practices and principles for managing telecom, mobility, and IT/cloud.
Delivering more than education.
Accelerate onboarding
Fill competency gaps
Support career planning and development
Speak the same best practice language
Standardize technology management practices
Upskill talent in a fast-changing industry
Optimize workgroup and team performance
Empower employees to act and leaders to strategize
Attract and retain talent to create a competitive advantage
Deliver on commitments to personal development
The Efficiency First Framework is the foundation for everything we do.
The Efficiency First® Framework is a set of practices and principles for managing Telecom, Mobility, and IT/Cloud. It is based upon decades of real-world best practices gathered by AOTMP University from businesses around the world. The Framework compliments ITIL, Six Sigma, Lean Sigma, and more. It is the foundation for a Center of Excellence designed to deliver maximum business value through the guiding principles of:
- Operational Excellence
- Financial Accountability
- Technical Integrity
- Business Results
The Framework Elements
The elements that make up the Framework include over 1,000 digital transformation and optimization performance diagnostic points.
3 Portfolio Areas
Assets, Services, Licenses
- Telecom
- Mobility
- IT
4 Guiding Principles
- Operational Excellence
- Financial Accountability
- Technical Integrity
- Business Results
8 Stakeholder Groups
Business, Customers, Management, Operations
- Executives
- Finance
- Procurement
- Business Unit Leaders
- Internal Customers
- External Customers
- Telecom / Mobility / IT Management
- Telecom / Mobility / IT Operations
10 Core Management Technologies
Systems, Tools, Data Sources
- IT Asset Management
- IT Service Management
- Unified Endpoint Management
- Telecom / Mobile / IT Expense Management
- Cloud Management
- Network Monitoring / Management
- Contract Management
- Sourcing Management
- Data Analytics & Visualization
- Data Lake (Unified Data Storage)
7 Performance Areas
Measure, Identify, Monitor
- Team Performance
- Practice Area Performance
- Vendor Performance
- Business Performance
- Optimization Potential
- Transformation Potential
- Key Performance Indicators
15 Focus Areas
Operational, Financial, Technical, Business
Optimization Focus
- People
- Process
- Technology
- Services
- Assets
- Licenses
- Vendors
- Costs
- Contracts
- Compliance
Transformation Focus
- Data Aggregation
- Automation
- Engagement
- Innovation
- Business Impact
30 Core Practice Areas
Telecom, Mobility, IT Workgroups & Procedures
- Asset Management
- Auditing
- Budgeting & Forecasting
- Business Analysis
- Change Control
- Contract Management
- Data Privacy
- Disaster Recovery
- Endpoint Management
- Exception Management
- Framework Alignment
- Governance
- Help Desk
- Invoice Processing
- License Management
- Network Design
- Order Management
- Performance Management
- Policy
- Portfolio Delivery
- Project Management
- Quality Control & Assurance
- Regulatory Compliance
- Reporting & Analytics
- Risk Management
- Security
- Service Management
- Sourcing & Procurement
- Strategy
- Vendor Management
