Upon completing this course, you will have learned how to:
– Identify the four phases of change management within the process lifecycle
– Explain what occurs within each phase of the process lifecycle
– List the five departments that have specific departmental process protocols
– Differentiate between the change management strategies for five separate departments
This course focuses on the next step of Change Management–the execution and monitoring of the change. Learners will be introduced to a process lifecycle, which is always in need of updating and refining, as well as five business principles to monitor while executing the change within your telecom environment.
AOTMP® is a global organization, empowering professionals in the dynamic $4+ trillion telecom, mobility and IT management industry. AOTMP® delivers value through training, certifications, association memberships, events & programs, best practices, publications, resources, and professional development.
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