AOTMP® University Online Course

(CHM) Effectively Managing Change

Experience Level:
Portfolio Area:


Learning Objectives

Upon completing this course, you will have learned how to:
– List the five catalysts for change in a telecommunications environment
– Explain why project planning is necessary for effective change management
– Develop a project plan to manage a change within a telecommunications environment
– Explain the purpose of each step in the process development life cycle
– Identify common processes within different areas of an organization that can help with effective change management

Course Details

Telecom service moves, adds, changes and disconnects (MACDs) are common activities that can have a major impact on a telecom budget. However, changes in the telecom environment are not just limited to technical and financial. Learn detailed processes for executing a variety of successful change initiatives.

Questions? We're here to help