(CIE) Correcting Invoice Errors and Obtaining Credits for Overcharges


Identifying billing errors on telecom invoices is a vital management task. Correcting errors and obtaining credits for overcharges completes the process.

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Credits: 1

Estimated Time to Complete: 1 Hour

Course Objectives:

  • Confirm invoice errors.
  • Calculate credits due.
  • Correct invoice errors
  • Understand how to communicate errors to your service provider

Course Includes:

Access on mobile and TV
1 Resource
Lifetime Access
Certificate of Completion