AOTMP® University Online Course

(ECC) 4-1-1 About 9-1-1

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Learning Objectives

Upon completing this course, you will have learned how to:
– Outline the history of 9-1-1
– Describe the strengths and limitations associated with the various iterations of 9-1-1
– Explain the key pieces of legislation that currently govern 9-1-1

Course Details

This course will provide a history of 9-1-1, detail the process flow for emergency telephone calls, and introduce some of the legislation that currently governs emergency telephone calls. Although this course is tailored towards a North American audience, many of its principles are applicable everywhere.

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