AOTMP® University Online Course

(MVP) Managing Vendor Performance & Accountability

Experience Level:
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Learning Objectives

Upon completing this course, you will have learned how to:
– Relay how telecom management technical, financial, and operational objectives affect your role
– Provide examples of how you would alter policies and procedures to more effectively account for the discussed objectives
– Identify how the vendors your organization has selected have an impact on telecom management
– Create a strategy for future vendor negotiations based on desired telecom management performance as outlined by the Efficiency First® Framework

Course Details

There are four stages of vendor relationship management: pre-contract, new service, mid-term, and separation. During this course, you will be able to develop a plan, consider all facets of your organization’s relationship with vendors, and learn how to manage vendors utilizing performance metrics and adherence to Service Level Agreements (SLAs) and other documentation. You will further dive into the topic of vendor performance management through metrics and tracking by examining and creating powerful vendor scorecards that drive results.

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