Upon completing this course, you will have learned how to:
– Identify AOTMP recommended organizational KPIs
– Differentiate the possible causes of increases and decreases of particular KPIs
– Recognize the importance of each KPI discussed
– Distinguish between the goals and objectives of each KPI measurement
Historically, fixed and mobile services have been managed as utilities. This course presents learners with five, high-level Key Performance Indicators (KPIs) they can begin implementing within their organizations immediately to change the perception of telecom as a utility into a strategic business asset. Learners will be provided with the ability to use the discussed KPIs to glean an overall picture of their telecom environment.