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AOTMP University Online Courses

(ROK) AOTMP Recommended Organizational KPIs

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Learning Objectives

Upon completing this course, you will have learned how to:
– Identify AOTMP recommended organizational KPIs
– Differentiate the possible causes of increases and decreases of particular KPIs
– Recognize the importance of each KPI discussed
– Distinguish between the goals and objectives of each KPI measurement

Historically, fixed and mobile services have been managed as utilities. This course presents learners with five, high-level Key Performance Indicators (KPIs) they can begin implementing within their organizations immediately to change the perception of telecom as a utility into a strategic business asset. Learners will be provided with the ability to use the discussed KPIs to glean an overall picture of their telecom environment.

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