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Courses → Course Catalog → (SOP240) Understanding Service Level Agreements

(SOP240) Understanding Service Level Agreements

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Course Details

Service Level Agreements (SLAs) help improve relationships between service providers and customers by protecting enterprise network integrity and financial interests. Understanding SLAs and how to monitor them is necessary for effective contract negotiation. This course helps participants understand the types of SLAs they may encounter and the language they are likely to see in an SLA. It also explains the importance of carefully evaluating SLA provisions in relation to enterprise performance needs.

Learning Objectives

Upon completing this course, you will have learned how to:
– List the different types of technical SLAs found in telecommunications contracts
– Calculate a credit amount based upon a network availability SLA
– List the different types of relationship SLAs found in telecommunications contracts

Includes:

On-demand Course

Digital Certificate*

*Issued when the course has been completed.

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Duration:

60 minutes

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Example of an AOTMP University certificate of achievement.

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Number of Courses Discount Price per Course Total

1

n/a
$298
$298

10

15%
$253
$2,533

20

25%
$224
$4,470

30

35%
$194
$5,811

40

45%
$164
$6,556

50

55%
$134
$6,705

75

60%
$119
$8,940

100

65%
$104
$10,430

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