Courses → Course Catalog → (SOP240) Understanding Service Level Agreements

(SOP240) Understanding Service Level Agreements

Portfolio Area: Telecom

Experience Level: Intermediate

Course Details

Service Level Agreements (SLAs) help improve relationships between service providers and customers by protecting enterprise network integrity and financial interests. Understanding SLAs and how to monitor them is necessary for effective contract negotiation. This course helps participants understand the types of SLAs they may encounter and the language they are likely to see in an SLA. It also explains the importance of carefully evaluating SLA provisions in relation to enterprise performance needs.

Learning Objectives

Upon completing this course, you will have learned how to:
– List the different types of technical SLAs found in telecommunications contracts
– Calculate a credit amount based upon a network availability SLA
– List the different types of relationship SLAs found in telecommunications contracts

Includes:

On-demand Course

Digital Certificate*

*Issued when the course has been completed.

Experience:

Intermediate

Duration:

60 minutes

Portfolio Area:

Telecom

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Number of Courses	Discount	Price per Course	Total
1	n/a	$298	$298
10	15%	$253	$2,533
20	25%	$224	$4,470
30	35%	$194	$5,811
40	45%	$164	$6,556
50	55%	$134	$6,705
75	60%	$119	$8,940
100	65%	$104	$10,430

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