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Service Level Agreements (SLAs) help improve relationships between service providers and customers by protecting enterprise network integrity and financial interests. Understanding SLAs and how to monitor them is necessary for effective contract negotiation. This course helps participants understand the types of SLAs they may encounter and the language they are likely to see in an SLA. It also explains the importance of carefully evaluating SLA provisions in relation to enterprise performance needs.
Upon completing this course, you will have learned how to:
– List the different types of technical SLAs found in telecommunications contracts
– Calculate a credit amount based upon a network availability SLA
– List the different types of relationship SLAs found in telecommunications contracts
Includes:
On-demand Course
Digital Certificate*
*Issued when the course has been completed.
Experience:
Duration:
60 minutes
Portfolio Area:
Volume purchasing provides the ultimate flexibility by allowing managers to assign different courses to different learners over a 12-month period. Contact us to get started.
| Number of Courses | Discount | Price per Course | Total |
|---|---|---|---|
|
1 |
n/a |
$298 |
$298 |
|
10 |
15% |
$253 |
$2,533 |
|
20 |
25% |
$224 |
$4,470 |
|
30 |
35% |
$194 |
$5,811 |
|
40 |
45% |
$164 |
$6,556 |
|
50 |
55% |
$134 |
$6,705 |
|
75 |
60% |
$119 |
$8,940 |
|
100 |
65% |
$104 |
$10,430 |
Interested in purchasing multiple courses?
Normal business hours are 8:00am to 5pm EST, Monday to Friday.
AOTMP University is a training and certification organization delivering best practices and industry education that empower telecom, mobility, and cloud management professionals to deliver positive and sustainable business results.
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