AOTMP® University Online Course

(SOP240) Understanding Service Level Agreements

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Learning Objectives

Upon completing this course, you will have learned how to:
– List the different types of technical SLAs found in telecommunications contracts
– Calculate a credit amount based upon a network availability SLA
– List the different types of relationship SLAs found in telecommunications contracts

Course Details

Service Level Agreements (SLAs) help improve relationships between service providers and customers by protecting enterprise network integrity and financial interests. Understanding SLAs and how to monitor them is necessary for effective contract negotiation. This course helps participants understand the types of SLAs they may encounter and the language they are likely to see in an SLA. It also explains the importance of carefully evaluating SLA provisions in relation to enterprise performance needs.

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