The ultimate toolkit for technology management

Use this template to document project plans.

This document outlines and defines the role of materials used in telecom audits.

Managing TEM (Telecom Expense Management) vendor relationships is crucial for organizations to maximize the value of their outsourced TEM programs. A proactive management plan is essential to navigate the complexities of implementation, cost, and scope associated with these relationships. By following the guidelines in this resource, organizations can improve the value of their TEM vendor relationships and ensure successful TEM programs.

This checklist outlines best practices for implementing Mobile Device Management (MDM) in an organization. It covers various aspects of MDM, from policy creation and infrastructure preparation to security measures and compliance monitoring, providing a comprehensive guide for organizations looking to implement or improve their MDM practices.

This resource outlines a roadmap for establishing and maturing a Telecom, Mobile, Cloud & IT Management Center of Excellence (CoE). It includes an accountability matrix that outlines the roles and responsibilities within the CoE structure, emphasizing efficiency, accountability, and alignment with business objectives to mature a CoE.

This checklist is designed to streamline your Bring Your Own Device (BYOD) program deployment, ensuring you cover all crucial aspects before launch. Whether you’re a small business or a large enterprise, this invaluable tool will help you plan and prepare for BYOD.

This document contains a glossary of definitions and explanations of terms relevant to TEM.

This is a template for building a business case for a Telecom Expense Management (TEM) program. The template is designed to help stakeholders create a comprehensive and persuasive business case that can inform decision-makers about the potential benefits and implementation of a TEM program.

Process rosters and a RASCI matrix are tools for documenting the roles of internal team members and external third-party contributors for a stated process or set of processes. Outlining who is responsible and accountable for process activities, along with identifying people available to support and people who should be consulted and informed about the process, improves process performance by eliminating ambiguity and enabling ownership.

Telecom, mobile, and cloud / IT management practices rely on several technology management tools to achieve the highest degree of operational excellence, financial accountability, and technical integrity to deliver optimal business results. This cheat sheet goes beyond the core technology management systems and identifies sixteen additional business systems and resources that every technology management professional should also know, as they are valuable sources of data and information supporting technology management.

Process rosters and a RASCI matrix are tools for documenting the roles of internal team members and external third-party contributors for a stated process or set of processes. Outlining who is responsible and accountable for process activities, along with identifying people available to support and people who should be consulted and informed about the process, improves process performance by eliminating ambiguity and enabling ownership.

Are you managing or updating your mobile device and service plan inventory? Explore this reference guide featuring 30 essential data fields to include. With this information at your disposal, you can enhance your ability to manage, audit, and optimize mobile devices and services. Moreover, your reporting and forensic analysis of the mobile estate will become more precise and effective.

This template guides technology management professionals through deploying new technology or business systems to users. It includes a launch plan RASCI, a launch team roster, a communication timeline, and a legend of communication forums. It is fully adaptable for projects of any size.

This resource provides templates for various communication scenarios related to billing disputes, contract cancellations, and credit requests. These templates are designed to help you effectively communicate with vendors or service providers in specific situations. Use the templates as is, or adapt them to meet your specific needs.

Organizations rely on Software as a Service (SaaS) solutions to drive productivity and innovation. However, the rapid adoption of these tools often leads to uncontrolled spending, unused licenses, and a lack of visibility into the organization’s software ecosystem. This 36-point checklist is designed to help IT leaders, finance managers, and procurement professionals take control of their SaaS investments. Organizations can significantly reduce costs, enhance visibility, and optimize their software portfolio by implementing these strategic actions.

This guide outlines seven essential technology management cost optimization metrics that identify opportunities to streamline telecom, mobile, cloud, and IT spending and improve efficiency. By leveraging these metrics, organizations can gain valuable insights into their technology expenditures, prioritize optimization efforts, and make data-driven decisions to maximize their investments and purchasing power.

Technology expense management roles encompass various positions focused on optimizing and overseeing an organization’s technology-related costs. These roles include TEM Managers, IT Finance Directors, Financial Analysts, Accounts Payable Specialists, Cost Accountants, Auditors, Budget Analysts, and Vendor Managers. Responsibilities range from strategic planning and financial oversight to invoice processing, cost analysis, budget management, and vendor relationship management. The primary goal is to ensure efficient resource utilization, cost savings, and compliance across technology expenses.

Reports inform action, illustrate results, and provide vital information to telecom, mobile, and cloud / IT management professionals and business stakeholders alike. This resource defines must-have financial and operational reports and dashboards for your technology expense management practice.

Effective service level agreements (SLAs) have four essential components:

• A definition that describes the scope and purpose of the SLA
• Definition of how the SLA will be measured (performance calculation)
• A target performance minimum threshold
• Remedies for performance that falls below the minimum threshold

Explore this guide to determine the right SLAs for your TEM program.