Sakon

• Network Lifecycle Management
• Expense Management
• AP Automation & Invoice Payment
• Wireless Lifecycle Management
• AI-Driven Performance & Optimization Insights
• Professional & Managed Services

• Enterprise
• Mid-Market
• Global / Multi-Region
• Telecom
• Mobility
• Cloud

Sakon has unlocked the ability to efficiently and effectively support mid-market organizations with the same proven capabilities trusted by global enterprises. Its Telecom Cloud solutions – Wireless Lifecycle, Network Lifecycle, AP Automation, Telecom Connect, and Telecom AI – deliver measurable results, combining robust functionality with scalability that supports organizations from mid-market size to global multinational scale.

Here are the primary advantages of working with Sakon:

Multi-Platform Integrations

• AI Integrations: Sakon’s Telecom Connect solution extends beyond ServiceNow to include integrations with Microsoft Copilot and Teams, enabling automated workflows across all carriers and AI-driven employee support. These integrations significantly reduce time spent on mobility-related tasks while delivering personalized responses to employee requests across multiple channels.
• Seamless User Experience: The integration maintains the integrity of existing workflows within the ServiceNow environment, allowing employees and IT teams to interact with real-time mobile data without disruption and ensuring a smooth user experience within the familiar ServiceNow interface.

Telecom Platform

• Cost Control: Sakon’s Telecom Platform empowers enterprises to maximize the value of their communications services by optimizing ordering processes, improving expense management, and reducing overall spending.
• Unified Operations: The Telecom Platform unifies and automates telecom operations through a single platform, enabling proactive service management and maximizing quality of service across the entire telecom ecosystem.

Network Lifecycle Management

• Network 360 Platform: Sakon’s Network Lifecycle solution creates a system of record by ingesting carrier inventory (CSR-based), engineering inventory, and customer inventory data. This eliminates the confusion of conflicting data sources and provides a single source of truth for network services.
• Service Lifecycle Management: The platform manages the complete lifecycle of network services, including MACD (Moves, Adds, Changes, Disconnects) integration, order management, and engineering inventory management independently from invoice processing.

Comprehensive Mobility Management

• Integrated Platform: Sakon provides a unified platform that consolidates data from various sources, enabling organizations to manage their entire mobile device lifecycle efficiently. This integration helps eliminate silos and improves data accuracy, offering a single source of truth for device management.
• Automated Workflows: The platform automates device lifecycle processes, ensuring timely responses to user requests and reducing manual intervention. This leads to enhanced operational efficiency and user satisfaction.

Cost Optimization

• Financial Management: Sakon helps organizations optimize their mobile expenses by providing detailed insights into usage and costs across different service providers. This capability aids in identifying savings opportunities and maximizing mobile investments.
• Telecom Cost Management: Through its Telecom Cost Optimization (TCO) services, Sakon assists in reducing unnecessary expenditures, ensuring compliance with pricing agreements, and optimizing service plans based on actual usage.

Enhanced User Experience

• AI-Powered Employee Support: Through Telecom Connect integrations with ServiceNow, Microsoft Copilot, and other AI platforms, employees can interact with Sakon using natural language to check device eligibility, order mobile devices, track order status, and receive personalized support. This AI-driven approach meets employees where they are, across any channel, delivering quick, helpful answers tailored to their exact needs. “Proactive Communication: By providing users with timely updates on order statuses and service requests, Sakon enhances the overall user experience, reducing the volume of help desk inquiries.

Security and Compliance

• Robust Security Management: Sakon offers comprehensive security features that help organizations protect sensitive data and comply with global security standards. This includes monitoring for threats and vulnerabilities across the mobile ecosystem.

Pure-Play Architecture

• Separation of IT and Finance Functions: Sakon has strategically separated order management (an IT function) from invoice processing (a finance function) into distinct platforms—Network Lifecycle and AP Automation, respectively. While these systems integrate to validate billing against orders, they maintain independent workflows and data structures.
• Cleaner Data, Better Outcomes: By avoiding the “procure-to-pay” model that combines order management and invoice processing into a single system, Sakon delivers cleaner inventory data, eliminates confusion about “what is truth,” and enables more efficient management of both network services and financial processes.

• Modular Capabilities: Flexibility allows Sakon to tailor solutions according to specific customer needs. This adaptability makes it suitable for organizations of various sizes and complexities.

Sakon has demonstrated exceptional innovation by fundamentally rethinking the TEM business model. Their strategic separation of network lifecycle management from invoice processing represents genuine market disruption rather than incremental feature enhancement. By positioning bill payment as the economic foundation and leveraging AI across employee interactions and internal operations, Sakon is making enterprise-grade telecom management accessible to mid-market organizations previously excluded from the TEM industry. Their renewal of the AOTMP® Efficiency First® Solution Certification validates both their technical capabilities and their bold strategic repositioning. We are pleased to recognize Sakon’s achievements and look forward to its continued impact on expanding TEM accessibility across market segments.

 – Timothy C. Colwell, EVP, AOTMP

Winner of the People’s Choice award for Best Value Proposition

Sakon’s focus on translating expense management data sets into actionable business insights that allow customers to streamline operations, improve financial stewardship, optimize technology, and inform innovation clearly resonated with the audience and contributed to its Best Value Proposition People’s Choice Award win. Congratulations!

– Timothy C. Colwell, EVP, AOTMP

#1 Ranked on Gartner Peer Insights

Partnering with Sakon provides organizations of all sizes, from mid-market to enterprise, with access to the Telecom Cloud platform encompassing Wireless Lifecycle, Network Lifecycle, AP Automation, Telecom Connect, and Telecom AI solutions. Sakon’s unique approach separates network service management from invoice processing to deliver cleaner data and more efficient workflows, while AP Automation improves payment efficiency and cost. With AI-powered employee support, seamless enterprise platform integrations (ServiceNow, Microsoft Copilot, Salesforce, Teams), and modular deployment options, Sakon delivers enterprise-grade capabilities at price points accessible to organizations previously underserved by traditional TEM providers.