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This course will provide common considerations to manage a help desk, implement best practices, identify common challenges, and provide considerations to mitigate those challenges for level 1, 2 and 3 support.
Upon completing this course, you will have learned how to:
– Understand best practices for managing Help Desk tickets/incidents
– Understand the best practices for building FAQ/self-help systems
– Implement reporting processes and first call resolution/QA/QC best practices
– Identify common telecom Help Desk challenges and mitigate them
Includes:
On-demand Course
Digital Certificate*
*Issued when the course has been completed.
Experience:
Duration:
60 minutes
Course Preview:
Volume pricing
Volume purchasing provides the ultimate flexibility by allowing managers to assign different courses to different learners over a 12-month period.
| Number of Courses | Discount | Price per Course | Total |
|---|---|---|---|
|
1 |
n/a |
$99 |
$99 |
|
5 |
5% |
$94 |
$470 |
|
10 |
10% |
$89 |
$891 |
|
15 |
15% |
$84 |
$1,262 |
|
25 |
25% |
$74 |
$1,856 |
|
50 |
30% |
$69 |
$3,465 |
|
100 |
40% |
$59 |
$5,940 |
|
250 |
50% |
$50 |
$12,375 |
Interested in purchasing multiple courses?
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Normal business hours are 8:00am to 5pm EST, Monday to Friday.
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