Telecom Audit Specialist I

Auditing Lifecycle and Tools (ALT)

• Identify steps in a successful audit lifecycle
• Recall examples of process improvement and cost savings
• Recognize the organizational benefits of auditing

Auditing Materials (AMN)

• Define the materials required for invoice-to-contract or invoice-to-tariff audits
• Understand how to read the required documents

Cost Containment and Cost Avoidance Practices (CAP)

• Define cost avoidance and cost containment
• Identify key ways to maximize cost savings
• Resolve disputes
• Select technology that meets operation needs at the best pricing
• Understand how to negotiate optimal contracts

Dispute Management Process (DMG)

• Identify common areas of vendor disputes
• List best practices for managing disputes
• Name the “steps” of the dispute management process
• Recognize challenges that exist when managing disputes

Introduction to Auditing (ITA)

• Define common terms related to Invoice Auditing
• Identify areas of an invoice where incorrect or unauthorized charges are common
• Select responsibilities of an Invoice Auditor as defined in this course