AOTMP University

Specialist Certification

Telecom Audit Specialist II

Experience Level:
Portfolio Area:
This AOTMP University Specialist Certification is ideal for telecom management professionals in operations, finance, or management roles with auditing or service management responsibilities. It includes eight (8) courses that teach best practices for auditing telecom invoices and one (1) certification exam that verifies best practice knowledge.
Telecom Audit Specialist II badge



What you will learn

Learning objectives for each course supporting this certification include:

Auditing Fixed Invoices (AFI)

  • Define the auditing process for both voice services and data services
  • Identify materials required for voice and data
  • Understand common billing errors for voice and data

Auditing Packet Switched Circuits and Services (APS)

  • Identify components of packet switched circuits within your organization
  • Identify cost reduction opportunities
  • Secure resource documents to complete an inventory
  • Use invoices and contracts to confirm accuracy in billing

Correcting Invoice Errors and Obtaining Credits for Overcharges (CIE)

  • Calculate credits due
  • Confirm invoice errors
  • Correct invoice errors
  • Understand how to communicate errors to your service provider

Customer Service Record Interpretation Practices (CSR)

  • Define CSR
  • Identify best practices for utilizing a CSR
  • Understand how to use and read a CSR

Demystifying Service Provider Tariffs and Service/Price Guides (TSG)

  • Define the definitions of Tariff and Service Price Guides documents
  • Identify key pieces of information contained within these documents
  • Provide AOTMP® Best Practices to understand the documents
  • Understand how to obtain Tariff and Service Price Guides from service providers

Directing Traffic Studies: Optimizing Wireline Voice and Data Services (DTS)

  • Describe a traffic study
  • Describe benefits of a traffic study
  • Given a scenario, identify a best practice
  • Identify sources for conducting a traffic study

Invoice Auditing: Identifying MPLS Billing Errors (MBE)

  • Define MPLS
  • Demonstrate how to calculate the cost of MPLS billing errors
  • Describe the components of an MPLS network
  • Identify common billable components and errors in an MPLS network
  • List and describe each step of the invoice auditing process

Validating Services: Physical/Site Audit (VPS)

  • Describe typical elements recorded in a physical site audit
  • Explain a physical site audit
  • Explain the benefits of a physical site audit
  • Identify best practices for a physical site audit
An example certificate that is issued when the AOTMP exam is passed.

Example of the certificate issued when the exam is passed.


Certification exam

All courses required to sit exam

Digital Badge & Certificate*

*Issued when the Certification exam is passed.


Portfolio Area:


Foundation and intermediate telecom, mobility, and cloud/IT topics.

Based On:

Included AOTMP Courses


Every 2 years. Recertification requires passing an exam prior to credential renewal date.

Telecom Audit Specialist II badge

Purchasing options.

Ready to get certified? We offer 2 simple ways to buy.

This Certification is included with Unlimited Plus and Unlimited Pro subscriptions. It can also be purchased alone or by number of users.

The exam and all required courses are included no matter how you choose to buy.

Get more out of AOTMP

With 3 subscriptions to choose from, we've got something for everyone on your team.

Yours for a Year

Every subscriber on the team can access as many courses or certifications from the subscription as they like.

Don’t need a subscription? Purchase the standalone Certification for you or your team.

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