TELECOM AUDIT SPECIALIST II

This AOTMP® University Specialty Certification bundle includes eight (8) courses that teach best practices for auditing telecom invoices and one (1) certification exam that verifies best practice knowledge. Earned specialty certification credentials are valid for 24 months.

  • (AFI) Auditing for Fixed Telecom Invoices
  • (CSR) Customer Service Record Interpretation Practices
  • (TSG) Demystifying Service Provider Tariffs and Service/Price Guides
  • (APS) Auditing Packet Switched Circuits and Services
  • (MBE) Invoice Auditing: MLPS Billing Errors
  • (DTS) Directing Traffic Studies: Optimizing Wireline Voice and Data Services
  • (VPS) Validating Services: Physical/Site Audit
  • (CIE) Correcting Invoice Errors and Obtaining Credits for Overcharges
  • Telecom Audit Specialist II Certification Exam

$1,495.00

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Certification Exam Included
Experience level:
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About this Bundle

What you will learn

Telecom Audit Specialist II

Auditing Fixed Invoices (AFI)

  • Define the auditing process for both voice services and data services
  • Identify materials required for voice and data
  • Understand common billing errors for voice and data

Auditing Packet Switched Circuits and Services (APS)

  • Identify components of packet switched circuits within your organization
  • Identify cost reduction opportunities
  • Secure resource documents to complete an inventory
  • Use invoices and contracts to confirm accuracy in billing

Correcting Invoice Errors and Obtaining Credits for Overcharges (CIE)

  • Calculate credits due
  • Confirm invoice errors
  • Correct invoice errors
  • Understand how to communicate errors to your service provider

Customer Service Record Interpretation Practices (CSR)

  • Define CSR
  • Identify best practices for utilizing a CSR
  • Understand how to use and read a CSR

Demystifying Service Provider Tariffs and Service/Price Guides (TSG)

  • Define the definitions of Tariff and Service Price Guides documents
  • Identify key pieces of information contained within these documents
  • Provide AOTMP® Best Practices to understand the documents
  • Understand how to obtain Tariff and Service Price Guides from service providers

Directing Traffic Studies: Optimizing Wireline Voice and Data Services (DTS)

  • Describe a traffic study
  • Describe benefits of a traffic study
  • Given a scenario, identify a best practice
  • Identify sources for conducting a traffic study

Invoice Auditing: Identifying MPLS Billing Errors (MBE)

  • Define MPLS
  • Demonstrate how to calculate the cost of MPLS billing errors
  • Describe the components of an MPLS network
  • Identify common billable components and errors in an MPLS network
  • List and describe each step of the invoice auditing process

Validating Services: Physical/Site Audit (VPS)

  • Describe typical elements recorded in a physical site audit
  • Explain a physical site audit
  • Explain the benefits of a physical site audit
  • Identify best practices for a physical site audit

What's Included

This bundle includes:

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