Learning objectives for each course supporting this certification include:

Change Management Executing and Monitoring Change (CEM)

• Differentiate between the change management strategies for five separate departments
• Explain what occurs within each phase of the process lifecycle
• Identify the four phases of change management within the process lifecycle
• List the five departments that have specific departmental process protocols

Change Management Preparation (CMP)

• Define change management and its underlying principles
• Discuss items to take into consideration prior to creating the project plan and process for implementing and managing change
• Identify catalysts for change in the telecom environment

Change Management: Project Planning (CPP)

• Create a draft project plan
• Identify the process used to create a change project plan
• Recognize the components of the scope of work
• Write the objective of the change project

Effectively Managing Change (CHM)

• Develop a project plan to manage a change within a telecommunications environment
• Explain the purpose of each step in the process development life cycle
• Explain why project planning is necessary for effective change management
• Identify common processes within different areas of an organization that can help with effective change management
• List the five catalysts for change in a telecommunications environment

Managing the MACD Process (MMC)

• Explain financial MACDs
• Explain operational MACDs
• Explain technical MACDs