Telecom Asset & Service Management Specialist

Learning objectives for each course supporting this certification include:

Invoice Inventory Best Practices for Data Accuracy (IDA)

• Define the data types used in your environment
• Establish an exception identification and reporting plan
• Evaluate your workflow procedures and understand why poor workflow processes pollute your data

Stages of Inventory Management (SIM)

• Describe differences between the stages discussed
• Discuss the sub-steps that need to be taken within each of the stages
• Recall the four stages of inventory management

Telecom Inventory Fundamentals (ITF)

• Describe the different Efficiency First® Framework focus areas and telecom management activities that make inventories
• Recall what an inventory provides your organization, as well as the purpose of a telecom inventory
• Recognize what an inventory is

Telecom Inventory: Collateral Materials (TCM)

• Distinguish the most important components of some collateral material examples
• Recall the different types of collateral materials needed to create an accurate inventory
• State the importance of a telecom inventory

Technology Service and Asset Inventory (TSA)

• Describe what a comprehensive technology service and asset inventory is, and explain why it is essential for cost control, compliance, and performance across telecom, mobile, cloud, and IT environments.
• Identify the core data elements required for each service and asset record, and map relationships among services, assets, locations, users, vendors, and contracts to create a single, connected inventory model.
• Apply a structured discovery and validation process to build and maintain accurate inventory for broadband, VoIP, UC, mobile, cloud, and IT assets using documents, portals, and field validation techniques.
• Construct and use invoice, cost, and contract catalogs linked to inventory records to support accurate billing validation, cost allocation, and audit readiness.
• Implement controls, MACD processes, and automation practices that keep the inventory current over time and enable ongoing optimization, budgeting, and decision support.