TEM Program Management Specialist

Learning objectives for each course supporting this certification include:

[TIO01] Technology Expense Management (TEM) Industry Overview

Upon completion of this course, you will have learned:

• What Technology Expense Management (TEM) is
• How TEM supports business, why it matters, and the value it offers
• Business applications and use cases for TEM
• Types of vendors and offering variables currently available in the industry
• Considerations for building a business case for TEM
• Efficiency First® Framework guiding principles supporting a TEM program

[TPD] Technology Expense Management (TEM) Program Design

Upon completion of this course, you will have learned:

• What elements should be considered for a TEM program
• How to establish TEM program objectives
• Common business systems used in a TEM program
• Considerations for organizing and integrating multiple internal and external teams and workstreams into your TEM program
• How to effectively manage TEM program change
• Efficiency First® Framework guiding principles supporting TEM program design

[TIR01] TEM Implementation Readiness

Upon completion of this course, you will have learned:

• Elements of a successful TEM implementation
• Customer roles and responsibilities throughout TEM implementation
• Common TEM implementation roadblocks and challenges you may encounter and how to overcome them
• How to determine when your TEM implementation has achieved steady state
• Receiving full value from your TEM program
• Efficiency First® Framework best practices supporting TEM implementation

[BSA] TEM Business Systems & Automation

Upon completion of this course, you will have learned:

• The roles of multiple business systems in a TEM program
• Common external data sources and how each supports a TEM program
• How to effectively evaluate and validate data across multiple systems a TEM program
• Common areas of automation potential in a TEM program
• How a RASCI improves business systems integration and data integrity while increasing automation potential for a TEM program
• Efficiency First® Framework guiding principles supporting TEM business systems and data integrity

[KPS] Keys to Technology Expense Management (TEM) Program Success

Upon completion of this course, you will have learned:

• Common success factors for TEM programs
• What TEM program success looks like to different business stakeholders
• How to set the stage for success with your TEM vendor
• Why TEM programs fail and how to avoid problems
• How to foster strong partnership with your TEM vendor
• Efficiency First® Framework guiding principles supporting TEM program success

[COEP01] Center of Excellence Primer

Upon completion of this course, you will have learned:

• What a Center of Excellence (CoE) is
• How a CoE supports business, why it matters, and the value it offers
• Considerations for creating a CoE
• Considerations for launching a CoE
• How to evaluate CoE performance
• Efficiency First® Framework best practices supporting CoE design, deployment, and maturity