Upon completing this course, you will have learned how to:
– Define change management and its underlying principles
– Identify catalysts for change in the telecom environment
– Discuss items to take into consideration prior to creating the project plan and process for implementing and managing change
The first, and arguably the most important, phase of change management is preparation. In this course, you will be introduced to what change management is, the underlying principle, and what should be taken into consideration when contemplating change. Learn catalysts for change in an organization and who/what can be affected.