Upon completing this course, you will have learned how to:
– Define CSR
– Understand how to use and read a CSR
– Identify best practices for utilizing a CSR
Customer Service Records (CSRs) provide valuable configuration details regarding local exchange carrier services. The information contained on a CSR assists telecom/IT professionals as they build service inventories, audit monthly recurring charges, and validate service configuration accuracy. While CSRs support various initiatives, these documents are riddled with complex order codes and carrier-centric nomenclature. This course explores CSR interpretation and offers guidance for deciphering their mysterious code.
AOTMP® is a global organization, empowering professionals in the dynamic $4+ trillion telecom, mobility and IT management industry. AOTMP® delivers value through training, certifications, association memberships, events & programs, best practices, publications, resources, and professional development.
7602 Woodland Drive · Suite 150
Indianapolis, Indiana 46278
United States of America
©2022 AOTMP® all rights reserved.