AOTMP® University Online Course

(CSR) Customer Service Record Interpretation Practices

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Learning Objectives

Upon completing this course, you will have learned how to:
– Define CSR
– Understand how to use and read a CSR
– Identify best practices for utilizing a CSR

Course Details

Customer Service Records (CSRs) provide valuable configuration details regarding local exchange carrier services. The information contained on a CSR assists telecom/IT professionals as they build service inventories, audit monthly recurring charges, and validate service configuration accuracy. While CSRs support various initiatives, these documents are riddled with complex order codes and carrier-centric nomenclature. This course explores CSR interpretation and offers guidance for deciphering their mysterious code.

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