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Event Date October 14, 2026

2026 State of the Technology Management Industry

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(CSR) Customer Service Record Interpretation Practices

$99.00

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Example of an AOTMP certificate of achievement.

Course details

Customer Service Records (CSRs) provide valuable configuration details regarding local exchange carrier services. The information contained on a CSR assists telecom/IT professionals as they build service inventories, audit monthly recurring charges, and validate service configuration accuracy. While CSRs support various initiatives, these documents are riddled with complex order codes and carrier-centric nomenclature. This course explores CSR interpretation and offers guidance for deciphering their mysterious code.

Learning objectives

Upon completing this course, you will have learned how to:
– Define CSR
– Understand how to use and read a CSR
– Identify best practices for utilizing a CSR

Volume pricing

Buying for your team? Course credits allow you to redeem any of our online courses as needed.

Number of Courses Discount Price per Course Total
1
n/a
$99
$99
5
5%
$94
$470
10
10%
$89
$891
15
15%
$84
$1,262
25
25%
$74
$1,856
50
30%
$69
$3,465
100
40%
$59
$5,940
250
50%
$50
$12,375