AOTMP University Online Courses

(DMG) Dispute Management

Experience Level:
Portfolio Area:
Learning Objectives

Upon completing this course, you will have learned how to:
– Identify common areas of vendor disputes
– Name the “steps” of the dispute management process
– Recognize challenges that exist when managing disputes
– List best practices for managing disputes

This course explores the challenges relating to vendor dispute management and suggests a standard process to follow for all types of disputes. Additionally, you will learn the types of questions you should ask yourself in each of those steps and the best practices for managing the dispute process.

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