Internal Service Delivery Customer Experience (CX) Primer Course (CX 01)

This course, a primer on internal service delivery customer experience practices, is ideal for all technology management practitioners and leaders. Throughout this course you will learn best practices from subject matter expert Mike Mehterian that elevate the value of telecom, mobility, and IT service delivery across your organization by creating positive customer experiences for internal customers. 

Upon completion of this course, you will have learned:

• What customer experience (CX) is
• How CX supports business, why it matters, and the value it offers
• CX business applications and use cases
• Considerations for elevating CX practices for your organization
• How to measure CX practice performance
• Efficiency First^® Framework best practices supporting service delivery CX

Thank you to our SME!

Mike Mehterian – PMP is an Energetic Sr. IT Operations and Service Delivery Leader with a passion for turning struggling IT Operations into world class.

Mike is PMP, ITIL, and Six Sigma Green Belt certified who leverages the best in people, process, and technology to solve problems and develop solutions based upon best practices and common sense.

The results: IT Organizations end up running better, faster, and cheaper.

Some of the companies which benefited from Mike’s leadership include The Walt Disney Company, Texas Instruments, and Quest Diagnostics.

Mike’s LinkedIn Profile