CoursesCourse Catalog → (CX01) Internal Service Delivery Customer Experience (CX) Primer

(CX01) Internal Service Delivery Customer Experience (CX) Primer

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Course Details

This course, a primer on internal service delivery customer experience practices, is ideal for all technology management practitioners and leaders. Throughout this course you will learn best practices from subject matter expert Mike Mehterian that elevate the value of telecom, mobility, and IT service delivery across your organization by creating positive customer experiences for internal customers. 

Thank you to our SME!

Mike Mehterian – PMP is an Energetic Sr. IT Operations and Service Delivery Leader with a passion for turning struggling IT Operations into world class.

Mike is PMP, ITIL, and Six Sigma Green Belt certified who leverages the best in people, process, and technology to solve problems and develop solutions based upon best practices and common sense.

The results: IT Organizations end up running better, faster, and cheaper.

Some of the companies which benefited from Mike’s leadership include The Walt Disney Company, Texas Instruments, and Quest Diagnostics.

Mike’s LinkedIn Profile

Learning Objectives

Upon completion of this course, you will have learned:

  • What customer experience (CX) is
  • How CX supports business, why it matters, and the value it offers
  • CX business applications and use cases
  • Considerations for elevating CX practices for your organization
  • How to measure CX practice performance
  • Efficiency First® Framework best practices supporting service delivery CX

Includes:

On-demand Course

Digital Certificate*

*Issued when the course has been completed.

Experience:

Duration:

60 minutes

Portfolio Area:

Course Preview:

Example of an AOTMP University certificate of achievement.

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Purchase this course for a single user.

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Volume Pricing

Bring Your Team

Volume purchasing provides the ultimate flexibility by allowing managers to assign different courses to different learners over a 12-month period. Contact us to get started.

Number of Courses Discount Price per Course Total

1

n/a
$298
$298

10

15%
$253
$2,533

20

25%
$224
$4,470

30

35%
$194
$5,811

40

45%
$164
$6,556

50

55%
$134
$6,705

75

60%
$119
$8,940

100

65%
$104
$10,430

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