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This course, a primer on internal service delivery customer experience practices, is ideal for all technology management practitioners and leaders. Throughout this course you will learn best practices from subject matter expert Mike Mehterian that elevate the value of telecom, mobility, and IT service delivery across your organization by creating positive customer experiences for internal customers.
Thank you to our SME!
Mike Mehterian – PMP is an Energetic Sr. IT Operations and Service Delivery Leader with a passion for turning struggling IT Operations into world class.
Mike is PMP, ITIL, and Six Sigma Green Belt certified who leverages the best in people, process, and technology to solve problems and develop solutions based upon best practices and common sense.
The results: IT Organizations end up running better, faster, and cheaper.
Some of the companies which benefited from Mike’s leadership include The Walt Disney Company, Texas Instruments, and Quest Diagnostics.
Upon completion of this course, you will have learned:
Includes:
On-demand Course
Digital Certificate*
*Issued when the course has been completed.
Experience:
Duration:
60 minutes
Course Preview:
Volume purchasing provides the ultimate flexibility by allowing managers to assign different courses to different learners over a 12-month period. Contact us to get started.
| Number of Courses | Discount | Price per Course | Total |
|---|---|---|---|
|
1 |
n/a |
$298 |
$298 |
|
10 |
15% |
$253 |
$2,533 |
|
20 |
25% |
$224 |
$4,470 |
|
30 |
35% |
$194 |
$5,811 |
|
40 |
45% |
$164 |
$6,556 |
|
50 |
55% |
$134 |
$6,705 |
|
75 |
60% |
$119 |
$8,940 |
|
100 |
65% |
$104 |
$10,430 |
Interested in purchasing multiple courses?
Normal business hours are 8:00am to 5pm EST, Monday to Friday.
AOTMP University is a training and certification organization delivering best practices and industry education that empower telecom, mobility, and cloud management professionals to deliver positive and sustainable business results.
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