Technology support staff roles can be varied. Having knowledge of the right tools for any job can make the difference between working smarter and working harder. This course identifies common tools used daily by enterprises and telecom service providers. Gain an in-depth understanding of the resources to take advantage of in order to optimize technology support staff roles.
Upon completing this course, you will have learned how to:
– Identify and understand the following tools: NANPA, Erlangs, State Legislature, Tariff and Service Price Guides, State Telecom Regulatory Agencies, and the FCC
Purchase the course without a subscription for $298
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