State of the Industry

The Truth About Technology Expense Management in 2024

Part 5

The Urgent Need for Innovation and Partnership

Technology is evolving at breakneck speed, yet our industry’s approach to innovation and collaboration remains stuck in the past. This dangerous inertia threatens to leave us obsolete in the face of emerging technologies and changing business needs. It’s time to forge true strategic alliances that drive mutual success and unlock the untapped potential of co-creation. The message is clear: innovate together or risk being left behind.

The Urgent Need for Change

The current TEM model is failing both buyers and sellers. Buyers are frustrated with unfulfilled promises, while sellers struggle with unrealistic expectations and diminishing profits. This dysfunctional relationship is holding back innovation and growth in an industry that should thrive in our increasingly connected world.

A Vision for the Future

Imagine a TEM industry where:
  1. Buyers and sellers work as true partners, aligned in their goals and expectations.
  2. Contracts are fair, flexible, and focused on mutual success.
  3. Pricing models reflect the real value delivered, not just cost savings.
  4. Innovation is constant, driven by collaboration and shared insights.
  5.  Technology is leveraged to its fullest potential, creating efficiencies and new opportunities.

The Path Forward

To realize this vision, we must take decisive action:
  1. Redefine Partnerships: Move beyond transactional relationships to strategic alliances.
  2. Embrace Transparency: Open, honest communication must become the norm.
  3. Invest in Education: Both buyers and sellers must deepen their understanding of TEM complexities.
  4. Adopt Agile Methodologies: Flexibility and adaptability should be built into every aspect of TEM services.
  5. Focus on Outcomes: Shift from cost-cutting to value creation as the primary measure of success.

Act Today

  1. Evaluate your current TEM relationships. Are they truly serving your needs?
  2. Initiate conversations about new partnership models with your TEM providers or customers.
  3. Invest in upskilling your team to meet the challenges of the evolving TEM landscape.
  4. Explore innovative technologies that can enhance your TEM capabilities.
  5. Join industry forums and contribute to shaping the future of TEM.
The future of TEM is bright, but only if we have the courage to reimagine and rebuild it together. Don’t wait for change to happen – be the catalyst that transforms our industry for the better. The time for action is now.

How can AOTMP help?

AOTMP Certified Vendors have validated the performance of their products against the principles of the Efficiency First® Framework.

AOTMP® Efficiency First® Solution Certified Vendors are at the forefront of this industry revolution, committed to:

  • Redefining value beyond cost savings
  • Building true strategic partnerships with clients
  • Driving innovation in technology management
  • Fostering transparency and open communication
  • Supporting the development of world-class Technology Management Centers of Excellence 

These certified vendors aren’t just talking about change – they’re actively implementing the strategies outlined in our whitepaper series to deliver unparalleled value to their clients.

Photo of Tim Colwell

Timothy C. Colwell

Executive Vice President
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Photo of Tim Lybrook

Tim Lybrook

Managing Partner
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Meet the Authors

Tim Lybrook and Timothy C. Colwell have over 65 years of experience between them. They know what works and what doesn’t, and have seen hundreds of success stories and hundreds of failed relationships.

They literally wrote the book on gaining and maintaining technology management financial and operational efficiency. The Efficiency First® Framework Guidebook details best practices across 30 telecom, mobile, and cloud / IT workstreams that deliver proven results.

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