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Ask the Telecom Pro | Carrier Commitments | Quarterly Business Reviews

2017-08-31T10:56:37+00:00 April 3rd, 2017|Categories: Ask The Telecom Pro|Tags: , , , , , , |

  Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Carrier Commitments | Quarterly Business Reviews (QBRs) Q: My carrier’s account team is not meeting their commitments. I have escalated and the results are the same. What can I do? A: When you have exhausted [...]

Ask the Telecom Pro | Apple DEP and MDM | Wireline Carrier Service Plans

2017-08-31T10:57:38+00:00 December 5th, 2016|Categories: Ask The Telecom Pro, Carriers, MDM|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Apple DEP and MDM | Wireline Carrier Service Plans Q: Does Apple’s DEP replace MDM technology? A: No. Apple’s Device Enrollment Plan (DEP) helps organizations deploy corporate-owned Apple devices. It offers touchless configuration and set-up to organization specifications and [...]

Ask The Telecom Pro – MMS, EMM, Free TEM Services by Carriers

2017-08-31T10:58:16+00:00 July 13th, 2016|Categories: Ask The Telecom Pro, TEM|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Difference Between MMS and EMM | Carrier Free TEM Services Q: What’s the difference between MMS and EMM? A: MMS is an acronym for Managed Mobility Services and EMM is an acronym for Enterprise Mobility Management. Commonly, EMM refers [...]

The IoT Impact On Carrier Contract Optimization

2017-01-21T12:32:11+00:00 June 13th, 2016|Categories: Carriers, Service Level Agreements|Tags: , , , , , , , , |

 Christine Kruze  Vendor Program Manager  LinkedIn The IoT Impact On Carrier Contract Optimization Any company that plans to realize value from the Internet of Things (IoT) will need to be sure that they are negotiating optimal contracts with their carriers for future data needs. As a managed service provider working with a [...]

Ask the Telecom Pro – CPNI and 3rd Party Carrier Access Authorization Letters

2017-01-21T12:32:11+00:00 May 27th, 2016|Categories: Ask The Telecom Pro, Carriers|Tags: , , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro CPNI and 3rd Party Carrier Access Authorization Letters Q: What is CPNI and how does it affect me as a customer? A: CPNI stands for Customer Proprietary Network Information and it includes data such as service type, service address, [...]

Ask the Telecom Pro – Call Detail and International Carriers

2017-01-21T12:32:12+00:00 May 17th, 2016|Categories: Ask The Telecom Pro|Tags: , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q: Are call detail records considered personally identifiable information?  A: Telecom data may be considered personally identifiable information (PII), as call records can be used to identify specific call transactions. Many companies are including CDR and other telecom billing [...]

Ask the Telecom Pro – Service Inventory and Carrier Discounts

2017-01-21T12:32:12+00:00 March 25th, 2016|Categories: Ask The Telecom Pro, Best Practices, Inventory, Vendor Relations|Tags: , , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q:  Should toll free numbers be included in a telecom management service inventory even if the numbers don’t have a line item charge? A:  Yes.  Best practice dictates that all telecom services and should be itemized in an inventory [...]