Ask the Telecom Pro: SLAs

2018-02-21T15:50:04+00:00Categories: Ask The Telecom Pro|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Ask the Telecom Pro Q:  What is the difference between catastrophic and chronic SLA events? A:  Carriers and other vendors have different terms to describe service level agreement conditions.  Most commonly, a catastrophic SLA event is one where all or a majority of [...]

10 Questions That Telecom Analytics Can Answer

2018-02-21T15:32:57+00:00Categories: Perspective|Tags: , , , , , |

1.)  Question: How does the telecom environment contribute to achieving business objectives? Answer:  Measuring, optimizing and ultimately reducing telecom costs is a primary business objective for many organizations. Data extracted from a TEM system can provide insight into potential areas for optimization, such as identifying unused mobile devices that can be disconnected and/or fixed lines [...]

Focus on Business Needs to Improve Sourcing Results

2018-02-21T15:49:13+00:00Categories: Perspective|Tags: , , , , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Focus on Business Needs to Improve Sourcing Results AOTMP research indicates that enterprises spend only 18% of their time in a vendor sourcing event gathering internal business requirements and 13% of their time negotiating contract terms, conditions and pricing. Combined, this effort equates [...]

Don’t Settle for 99% SLAs

2018-02-21T15:41:26+00:00Categories: Perspective|Tags: , , |

Timothy C. Colwell SVP, Efficiency First® Adoption AOTMP Don’t Settle for 99% SLAs Technical availability is widely known in the SLA arena; and “five 9s” is the gold standard. But SLAs are also important tools for setting performance expectations in professional services, consulting and outsourcing relationships. The difference between SLAs in [...]

Three Most Common RFP Mistakes that Telecom Professionals Make

2018-02-21T15:19:28+00:00Categories: Perspective|Tags: , , , |

Ashley Kelm VP, Enterprise Program Management Six Sigma Black Belt Follow me on Twitter | LinkedIn Three Most Common RFP Mistakes that Telecom Professionals Make When pursuing organizational relationships with telecom vendors, it is important to go in with a complete understanding of the organization’s goals and objectives in order to reach [...]

The IoT Impact On Carrier Contract Optimization

2018-02-21T15:07:16+00:00Categories: Perspective|Tags: , , , , , , , |

 Christine Kruze  Vendor Program Manager  LinkedIn The IoT Impact On Carrier Contract Optimization Any company that plans to realize value from the Internet of Things (IoT) will need to be sure that they are negotiating optimal contracts with their carriers for future data needs. As a managed service provider working with a [...]